Patient Experience
We brought our 2-month-old granddaughter, Elif, to Dr. Çıtak after she developed a strange, high-pitched cry and refused to feed. Our local clinic was stumped. Dr. Çıtak spent nearly an hour just observing her subtle movements before even examining her. He has this incredible calmness. He suspected an intussusception, which was confirmed by ultrasound at Acibadem Bakirkoy. He coordinated everything so swiftly. His explanation to us, two terrified grandparents, was so clear—using his hands to show how the intestine was telescoping. The emergency surgery was a success. He visited her three times the next day. He doesn't just treat the child; he treats the whole family's fear. A truly gifted diagnostician and a compassionate soul.
My 8-year-old son, Deniz, has been seeing Dr. Agop for routine checkups since he was a newborn. This last visit was different. Deniz has been complaining of constant tiredness and headaches. Instead of dismissing it as 'growing pains,' Dr. Agop did a full work-up. He talked to Deniz directly, asking about school, friends, and even his video games, making him laugh. He discovered my son had significant anemia. The way he explained the iron treatment was genius—he called Deniz's blood cells 'little soldiers' that needed better armor. He gave him a chart to track his 'soldier strength.' It turned a scary diagnosis into a mission. This is preventive care at its finest; he looks for what isn't being said.
Our 15-year-old daughter, Lara, needed a complex thoracic surgery for a congenital lung malformation that several other pediatricians had monitored but were hesitant to operate on. Dr. Çıtak reviewed her decade of scans in one sitting, drawing the progression for us on his notepad. His approach was bold but meticulously calculated. He didn't sugarcoat the risks but framed them within a clear plan. The surgery at Acibadem Bakirkoy lasted over 6 hours. He called us twice from the OR with updates. His post-op follow-ups are relentless; he checks incision sites, lung function, and even asked about her body image concerns as a teenager. He healed the patient and the person. We trust him with our child's life, completely.
I am a 72-year-old grandfather, and I accompanied my daughter and her newborn, Aras, for his first well-baby visit. I've seen many doctors in my time. Dr. Çıtak's method was fascinating. He examined Aras not on the cold table, but on his mother's lap, keeping him calm. He explained the reflexes he was testing as if narrating a story. Then, he turned to me and said, 'Grandfathers are the best historians. Tell me about your daughter's childhood immunities.' He integrated my knowledge into Aras's care plan. He spotted a minor hip click I hadn't even noticed and showed us simple exercises. He treats the entire lineage in the room, respecting the wisdom of age while safeguarding the future.