Patient Experience
My 85-year-old father had completely lost his sense of smell for two years and was becoming depressed. Multiple doctors dismissed it as 'just aging.' Dr. Ayça Özbal Koç was the first to truly listen. She discovered a complex nasal polyp structure that previous scans missed. Her gentle bedside manner with my anxious father was remarkable. After her precise endoscopic surgery at Acibadem Atasehir, he woke up and said 'I smell coffee!' for the first time in years. Her follow-up care has been meticulous. She didn't just treat a nose; she gave him back joy.
Our 4-year-old daughter had recurring ear infections that antibiotics couldn't resolve. We were terrified about potential hearing damage. Dr. Koç has this magical way with children—she examined my daughter using a puppet to explain everything. She recommended tympanostomy tubes but presented all options without pressure. The procedure was over in what felt like minutes. What impressed us most was her post-op call at 8 PM to check on our daughter personally. Six months later, our child's speech has improved dramatically because she can finally hear properly. We call Dr. Koç our 'ear fairy.'
I came to Acibadem Atasehir's ER at midnight with sudden, violent vertigo—I couldn't stand or even open my eyes without vomiting. The on-call ENT was Dr. Özbal Koç. While others might have just prescribed medication, she performed a series of specific positional tests right there in the ER and diagnosed a rare variant of BPPV. Her calm confidence during my panic was everything. She treated it immediately with repositioning maneuvers. Within 20 minutes, the spinning stopped. She then spent 30 minutes explaining vestibular exercises and prevention strategies. This wasn't emergency patching; it was emergency expertise.
As a professional singer, my vocal cords are my livelihood. When I developed a persistent hoarseness, I saw three ENTs who recommended complete vocal rest for months. Dr. Koç approached it differently. She used advanced stroboscopy to analyze my vocal fold vibration patterns in detail, identifying a subtle vascular lesion others missed. Instead of immobilizing my voice, she designed a phased microsurgery plan with specific pre-hab vocal exercises. The surgery preserved my vocal range perfectly. Her understanding of both medical and performance needs was extraordinary. She didn't just fix a problem; she protected my career with surgical artistry.