Patient Experience

My 82-year-old father, Ahmet, fell in...
Sep 13, 2025

My 82-year-old father, Ahmet, fell in his garden and fractured his hip. The ambulance brought him to Zekeriyakoy Medical Center in immense pain. Dr. Enes Cansız met us at the ER entrance—he was already briefed. What struck me wasn't just his swift decision for emergency surgery, but how he knelt by the gurney, held my father's trembling hand, and explained the procedure in simple Turkish, calling him 'Amca' (uncle). He coordinated with orthopedics, managed Dad's COPD flare-up during prep, and texted me updates at 3 AM post-op. Dad's recovery was tough, but Dr. Cansız visited his room daily, even adjusting pain meds based on Dad's old-school reluctance to complain. He treated the human, not just the trauma.

Our 5-year-old daughter, Elif, swallowed a...
Aug 04, 2025

Our 5-year-old daughter, Elif, swallowed a small toy battery during a family dinner. Panic doesn't describe it. At the ER, Dr. Cansız had a calm, almost playful energy. He distracted Elif with a puppet on his stethoscope while simultaneously directing the team for an urgent endoscopic removal. He explained the chemical burn risk to us without inducing more fear, using drawings. The procedure was over in 20 minutes. At follow-up, he didn't just check her throat; he had a serious 'talk' with Elif about what objects are 'food for doctors,' making her giggle. He turned a potential tragedy into a lesson wrapped in kindness. We still have his drawing of a 'battery-eating dragon' on our fridge.

I'm a mountaineer and suffered a...
Aug 08, 2025

I'm a mountaineer and suffered a complex lower leg fracture with compartment syndrome after a climbing fall near Belgrade Forest. This wasn't a standard break; circulation was compromised. Dr. Cansız, upon assessment, declared 'We have a race against time' and transformed into a tactical commander. He bypassed red tape, mobilizing the vascular and orthopedic teams within minutes. In the OR, he performed a fasciotomy to relieve the pressure. His post-op care was brutally honest—he warned me of possible nerve damage and a long rehab, but mapped out a phased recovery plan. He checked my pulse in my foot every two hours himself that first night. His blend of urgency, surgical skill, and no-nonsense follow-through saved my leg and possibly my life.

What I thought was severe indigestion...
Oct 15, 2025

What I thought was severe indigestion turned out to be a ruptured appendix. I arrived at the ER alone, doubled over. Dr. Cansız's approach was methodical and lightning-fast. He asked precise questions, pressed my abdomen once, and immediately ordered a CT scan, overruling a junior resident's suggestion of less urgent tests. His diagnosis was confirmed within 30 minutes. He explained the peritonitis risk with chilling clarity, securing my consent for surgery while already notifying the OR. There was no warmth initially, just intense, efficient competence. It was only after surgery, when he came to see me, that he smiled for the first time and said, 'You had a very angry appendix. We evicted it.' That's when I felt cared for. His priority was saving me first, comforting me second—exactly what I needed in that crisis.

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Location

VO-284, Eldeco Centre 110017