Patient Experience
For months, I was just tired. Really tired. My old doctor kept saying it was stress. Dr. Esra actually listened, like she had all the time in the world. She ordered some tests other people hadn't thought of, and it turned out to be something pretty rare with my thyroid. She explained it all to me and my husband without any scary medical jargon. I'm on treatment now and finally feel like myself. She just... figured it out.
I needed a colonoscopy, which honestly sounded awful. I was nervous at first, but Dr. Esra walked me through every single step beforehand. The day of, the whole thing was so straightforward. I was in and out of Emsey Hospital in a few hours. The procedure itself was nothing, I was asleep! Got the all-clear the next week. It was one less thing to worry about.
The place itself, Emsey Hospital, is nice and calm, which helps when you're feeling anxious. But what really stood out was the team. The nurse who took my blood was so gentle I barely felt it, and the lady at the front desk helped me sort out my paperwork when I got a bit confused. It felt like everyone was on the same page, and that made a big difference.
Look, I'm not great with doctors. I get awkward. But Dr. Esra has this way of talking to you that's just normal. She sat down, asked about my work, and then got into the health stuff. She never made me feel rushed or silly for my questions. When she explained my treatment plan, she checked to make sure I actually understood, not just nodded along. It felt like a real conversation.