Patient Experience
I'd been to a few doctors about this constant fatigue and stomach pain. Everyone had a different idea. Dr. Kaya was the first one who actually sat and listened, really pieced my history together. He ordered a specific test the others hadn't, and it turned out to be something pretty rare. I was nervous at first, but he explained it in a way that made sense, without talking down to me. He didn't just give a diagnosis; he gave me a clear path forward.
Needed a minor cyst removed. Honestly, I was more worried about the hospital process than the procedure itself. Parking at Emsey was a bit of a hunt that morning. But once inside, everything was straightforward. Dr. Kaya's team had me prepped quickly, he did the job, and it was over before I knew it. No drama, no fuss. Follow-up was just a simple check. Sometimes you just want things to be easy, and this was.
The clinic itself is calm and clean, which helps when you're feeling anxious. But what stood out was the nurse, Aylin. I was alone for my consultation and probably looked a bit lost. She noticed, brought me a tea while I waited, and just checked in with a smile. It's those small things. Dr. Kaya is great, but the whole team there makes you feel looked after, not just processed.
My teenage son had to see him. Getting him to talk about anything, especially health stuff, is like pulling teeth. Dr. Kaya has this way about him, calm, kind of direct but funny. He didn't just talk to me; he engaged my son, asked him questions about his football training. He got more out of him in five minutes than I could. He treated him like a person, not a kid. That meant everything.