Patient Experience
My mom was admitted for a really bad infection and we were all scared. Dr. Genç was the one who actually sat us down in the family room and explained everything in a way that made sense. She didn't just talk to the chart, she looked at us. She called me directly with updates when I had to go back to work. That meant the world.
Our 8-year-old, Leo, had a high fever that wouldn't break and was complaining of a terrible stomach ache. We rushed to Anadolu Medical Center. Dr. Merve Genç was so calm with him. She got down to his level, asked him about his favorite cartoon character before she even touched his stomach. She figured out it was appendicitis quickly, explained the surgery to us without making it sound terrifying, and checked on him herself every few hours after. Seeing her reassure him made us breathe again.
Had a weird pain that wouldn't go away. Saw Dr. Genç. She listened, didn't rush me, ordered the right tests. Figured it out. Fixed it. What more do you want? Parking at the center is always a hassle, but she was worth it.
I've had this nagging cough for months. My previous doctor just kept giving me different antibiotics. I was starting to think it was all in my head. At my first appointment with Dr. Genç, I was nervous and just dumped all my frustrations out. She didn't seem annoyed at all. She asked about my work (I'm a painter), my house, everything. She had a hunch it might be allergy-related to some materials I use. Sent me for a specific test I'd never had before. Turns out, she was right. She called me with the results herself on a Friday evening. Started treatment and I've been feeling better week by week. It wasn't just about the medicine; it was about someone actually putting the pieces together.