Patient Experience
As a 72-year-old with chronic sinusitis that six other ENT specialists couldn't resolve, I'd nearly given up. Prof. Dr. Murat Sertan Şahin didn't just look at my scans, he listened to how the constant pressure was affecting my sleep and mood. His approach was different: he explained how age-related mucosal changes required a modified surgical plan. At Medical Park Göztepe, his team performed endoscopic sinus surgery with such precision that I woke without the usual swelling. Three months later, I can breathe through my nose properly for the first time in a decade. He remembers small details at follow-ups, like asking about my grandson's graduation I'd mentioned once. This isn't just treatment; it's restoration of quality life.
Our 4-year-old daughter had recurrent tonsillitis every month, missing kindergarten and losing weight. Previous doctors just prescribed antibiotics. Dr. Şahin observed her during an actual episode in his clinic, he noticed subtle breathing patterns others missed. He recommended tonsillectomy but explained it in terms we understood: 'Her immune system is stuck fighting the same battle instead of protecting her.' The child-friendly preparation at the hospital was remarkable, they showed her the operating room lights calling them 'star lights.' Post-surgery, his check-up included assessing her speech development and eating habits, not just the surgical site. She's now thriving, and we have our happy child back. His care extended to how this affected our entire family dynamic.
I came to Dr. Şahin as an emergency referral after a DIY nasal septal correction abroad went terribly wrong. I had a perforated septum, infection, and could barely breathe. Where others saw a complicated mess, he saw a reconstructive challenge. He created a phased plan: first control infection, then tissue regeneration with specialized grafts, finally functional and aesthetic correction. What impressed me was his collaboration with a respiratory physiologist to map my airflow pre-and post-operatively, data-driven ENT care. The reconstruction at Medical Park Göztepe used cartilage from my ear in a way that preserved both sites perfectly. A year later, the result is both functional and natural. He turned my medical disaster into a textbook recovery.
As a 30-year-old teacher with a single-sided hearing loss I'd adapted to for years, I visited for a routine hearing test. Dr. Şahin detected something unusual in my tympanometry, asymmetric reflexes that shouldn't exist with my diagnosis. He ordered a specific MRI protocol others hadn't considered, revealing a small acoustic neuroma. His explanation was calm but thorough, using 3D models to show options. We chose monitoring first, and his follow-up protocol is incredibly detailed, comparing exact millimeter measurements, audio profiles, even tracking tiny balance changes I hadn't noticed. He created a personalized surveillance plan that fits my anxiety levels, checking in between formal visits. Finding this early changes everything, and his meticulous routine exam caught what years of others missed.