Patient Experience
I'm a 78-year-old retired history teacher who had been struggling with worsening vision for years, making it impossible to read my beloved books. My previous doctor said nothing could be done for my advanced cataracts and macular degeneration. Dr. Çakmakçı was a revelation. He didn't just glance at my charts; he spent 40 minutes explaining the interplay between my conditions using a model of the eye he keeps in his office. He proposed a staged approach: cataract surgery first, then specialized injections. The surgery at Acibadem Atasehir was seamless. Now, I'm reading Byzantine histories again. His patience with elderly patients is extraordinary—he speaks clearly, repeats information without condescension, and his follow-up calls feel genuinely caring, not procedural.
Our 8-year-old daughter, Elif, developed a sudden, severe squint overnight after a fever. We panicked. The ER referred us to Dr. Çakmakçı. What could have been a terrifying experience for a child became an adventure. He has a dedicated 'kids' corner' in his consultation room with eye-themed puzzles. He diagnosed her with a rare post-viral accommodative spasm. Instead of just prescribing glasses, he taught her 'eye exercises' he framed as a secret agent training mission to control her 'super-powered eyes.' He involved her in every step, letting her hold the lens during the exam. Six months later, her squint has resolved without surgery. He turned fear into engagement. We've never seen a doctor connect with a child like that.
As a 42-year-old graphic designer, my career was threatened by a freak accident—a chemical splash to my right eye. This was a true ocular emergency on a Saturday evening. Dr. Çakmakçı met us at the hospital within 25 minutes. The calm, decisive urgency he displayed was awe-inspiring. He performed an immediate, extensive irrigation and a delicate corneal debridement procedure. What stuck with me was his holistic crisis management: he explained the science of the burn to me in real-time to keep me calm, coordinated with the pain management team personally, and then outlined a recovery roadmap before I left the OR. His post-op care involved daily check-ins for a week. He saved my eye and, consequently, my livelihood. This wasn't just treatment; it was masterful crisis stewardship.
I went to Dr. Çakmakçı for a routine LASIK consultation, but his exam uncovered something far more sinister: an asymptomatic retinal tear in my left eye. The way he handled it was a masterclass in patient communication. He didn't alarm me; he calmly showed me the high-resolution OCT scans, comparing my retina to a healthy one, and explained why preventive laser barricade was crucial 'today, not tomorrow.' He performed the procedure immediately in his office clinic. The entire experience shifted from a voluntary vision correction query to a potentially sight-saving intervention. His thoroughness in a routine checkup prevented a detachment. He practices defensive ophthalmology at its finest—treating what's hidden, not just what's presented.