Patient Experience
Our 11-day-old granddaughter, Elif, developed a terrifying high fever and wouldn't feed. In the middle of the night, Dr. Şeyma met us at Acıbadem with astonishing calm. She didn't just treat a fever; she explained neonatal sepsis to us, terrified first-time grandparents, with colored diagrams on her tablet. Her hands were so gentle drawing blood from Elif's tiny heel. She called us personally with every lab result, even at 3 AM. Elif is now a thriving 3-month-old, and we credit Dr. Şeyma's fierce, meticulous care for turning our panic into peace.
My 8-year-old son, Kerem, has a rare metabolic disorder. Our consultation with Dr. Cüneydi wasn't a 15-minute visit; it was a 90-minute strategic planning session. She had already reviewed his decade of international records. She created a 'mission map' with him, turning complex dietary protocols into a superhero 'fuel plan.' She coordinated with a geneticist, a dietitian, and our local doctor back in Antalya. Her follow-up isn't just medical; she messages Kerem silly jokes to check if he's smiling. We finally feel we have a captain for this lifelong journey, not just a doctor.
As a 72-year-old grandfather caring for my orphaned grandson, Ali (6), I brought him for a routine school check-up. Dr. Şeyma noticed *my* persistent cough that I'd ignored. With immense respect, she gently insisted I see a colleague while she entertained Ali with puppet stories. She diagnosed my early-stage pneumonia. She managed two patients in one room: one child, one elderly. Her holistic vision saw the caregiver's health as vital to the child's wellbeing. She treated my body and gave me the confidence to keep being a strong grandfather.
Our daughter, Zeynep (14), needed an emergency appendectomy while we were visiting Istanbul from Canada. The surgical team was excellent, but Dr. Şeyma's role as our pediatrician was transformative. In post-op, Zeynep was anxious and in pain. Dr. Şeyma sat on her bed, spoke to her in perfect English about her favorite K-pop bands, and devised a pain-scale system using emojis. She turned clinical recovery into a collaborative game. Her emotional intelligence was as precise as her medical knowledge. A scary emergency abroad became a story of human connection we'll never forget.