Patient Experience
I'm a 72-year-old retired teacher who'd been living with debilitating heel pain for over a year. Multiple doctors just prescribed painkillers. Dr. Tuğçe Er actually sat on the floor to examine my feet without me asking, discovered a complex plantar fascia tear others missed, and designed a non-surgical rehabilitation plan involving custom orthotics and specific stretching. Her approach was so gentle yet precise—she even showed my granddaughter how to help with the exercises. After three months, I'm gardening again. She treats the whole person, not just the foot.
Our 8-year-old son developed a bizarre walking pattern overnight—started tiptoeing constantly. Pediatricians said 'it's a phase.' Dr. Er spent 45 minutes observing him walk, play, and even jump in her office. She diagnosed a rare shortened Achilles tendon combined with sensory processing feedback, something no one connected. Instead of immediate surgery, she created a game-based therapy plan involving textured paths and balance challenges. She emailed us weekly check-ins and modified exercises when he progressed. Now he runs normally. She speaks to children like they're intelligent humans, which they are.
I'm a professional marathon runner who fractured two metatarsals two weeks before a qualifying race. This wasn't just medical—it was career-threatening. Dr. Er's clinic arranged an emergency Sunday appointment. She presented three options with brutal honesty: race and risk permanent damage, withdraw and heal completely, or attempt her experimental shockwave/platelet-rich plasma protocol with zero guarantees. She stayed late to administer the first treatment herself. The follow-up involved daily video check-ins at 6 AM my time. I didn't qualify, but I healed in record time and just placed in Berlin. She fights for your goals as hard as you do.
As a chef standing 14 hours daily, I developed a mysterious swelling that migrated between both feet. Other specialists ordered endless tests. Dr. Er asked about my kitchen flooring, shoe changes, and even my hydration habits during shifts. She diagnosed a rare bilateral lymphatic drainage issue exacerbated by heat and static standing. Her solution was revolutionary: compression sleeves specifically for kitchen environments, a foot 'dance' routine to do while cooking, and dietary adjustments. At my six-week follow-up, she remembered the name of my restaurant and asked about our new menu. The swelling vanished in four weeks. She solves puzzles other doctors don't even see.