Patient Experience
As a 28-year-old competitive marathoner, I was devastated when routine screening revealed a previously undetected congenital coronary anomaly. Dr. Batgerel didn't just see a 'problem'—he saw an athlete. He designed a minimally invasive correction that preserved my cardiac function while allowing me to return to elite training in just 12 weeks. His understanding of athletic physiology transformed what could have been a career-ending diagnosis into a manageable condition.
My 94-year-old grandmother, a Holocaust survivor with complex medical trauma, developed critical aortic stenosis. Other cardiologists focused solely on her age. Dr. Batgerel spent hours learning her life story through an interpreter, then crafted a compassionate TAVI approach that respected her trauma history. The procedure was flawless, but his true gift was restoring her trust in medical care after a lifetime of fear.
During a business trip from Singapore to Istanbul, I collapsed in my hotel with what I thought was severe indigestion. Rushed to Acibadem Altunizade, Dr. Batgerel identified a spontaneous coronary artery dissection—a condition often missed in women. His emergency stent placement saved my life, but what astonished me was his team's coordination with my Singaporean cardiologist to create a seamless cross-continental recovery plan.
Our 7-year-old son, born with Tetralogy of Fallot, needed his third cardiac surgery. Previous operations left him terrified of hospitals. Dr. Batgerel transformed the experience—using VR to show him the procedure, letting him 'operate' on a teddy bear, and playing traditional Mongolian throat singing to calm him pre-surgery. The medical outcome was perfect, but healing our child's medical trauma was the greater miracle.