Patient Experience
As a 68-year-old retired chemistry teacher, I had a rare nasopharyngeal tumor that five doctors had misdiagnosed as persistent rhinitis. Dr. Yazla ordered specific imaging others hadn't considered and discovered the early-stage tumor. His minimally invasive endoscopic resection preserved my sense of smell completely—something I was told would likely be lost.
My 82-year-old mother, who has advanced dementia, needed an urgent abdominal CT scan after a fall. We were terrified about how she would cope with the procedure. Dr. Uzel was a miracle worker. He didn't just see a scan; he saw a frightened, confused elderly woman. He spent 15 minutes just talking softly to her, holding her hand, explaining each step in simple terms even though she might not fully understand. He adjusted the machine settings personally for her fragile state. During the scan, he kept up a gentle, reassuring monologue. The images he produced were so clear that her geriatrician pinpointed the issue immediately. His compassion was as precise as his radiology.
Our 7-year-old son, Leo, was referred for an MRI to investigate persistent headaches. He's autistic and has extreme sensory sensitivities—loud noises and confined spaces trigger meltdowns. Every other facility said 'sedation is mandatory.' Dr. Uzel proposed a different path. First, he gave Leo a detailed, child-friendly 'tour' of the mock MRI scanner, letting him touch the parts and hear the sounds at a low volume. He created a social story with pictures of the process. On the day, he allowed me to stay right by the machine, and he narrated the entire scan like a space adventure ('Now we're entering the asteroid field—clunk, clunk!'). Leo completed the full scan, awake and calm, clutching his toy. Dr. Uzel didn't just get images; he earned a child's trust. The diagnosis (a minor venous anomaly) was secondary to the victory of the experience.
I'm a 45-year-old architect and came in for what I thought was a routine follow-up mammogram after a benign biopsy two years prior. Dr. Uzel performed the scan himself, which I found unusual. His demeanor shifted from conversational to intensely focused. He found a micro-calcification cluster that was, in his words, 'architecturally disturbing.' He didn't just send a report; he escorted me to a consultation room, pulled up the images on a large screen, and used analogies from my own field to explain. 'Think of it as a flaw in the structural blueprint of this one area—very small, but the pattern is all wrong.' He coordinated a same-day stereotactic biopsy with the surgical team. His proactive, visual explanation removed the abstract terror and made me a partner in the process. It was DCIS, stage 0. He saw the blueprint flaw before it became a structural collapse.
I was the emergency on-call orthopedic surgeon for a complex motorbike accident victim with a shattered pelvis and suspected internal bleeding. The trauma team needed answers fast. Dr. Uzel arrived in the ER reading room like a calm conductor. While we were buzzing with urgency, he systematically orchestrated a multi-phase CT protocol: non-contrast, arterial, venous. He didn't just read slices; he performed a 'virtual surgery' on the fly. He pointed out not only the active arterial bleed but also the precise angiosome of blood supply affected, and a tiny contrast blush near the urethra the rest of us missed—preventing a future complication. He created 3D volume-rendered maps in real-time that became our surgical roadmap. His reading wasn't a report; it was a dynamic, intraoperative guide. He diagnosed the chaos and then charted the precise path out of it.
As a 42-year-old archaeologist working on a remote dig in Anatolia, I discovered I was pregnant with unexpected complications. Dr. Özleme coordinated a complex care plan via telemedicine until I could reach Istanbul, then performed a delicate cerclage procedure. Her understanding of my high-stress profession and her calm guidance through a modified bed rest regimen allowed me to deliver a healthy baby girl at 38 weeks, all while completing my field reports.
My 17-year-old daughter, a nationally-ranked rhythmic gymnast, developed severe dysmenorrhea that threatened her career. Other doctors dismissed it as 'normal pain.' Dr. Özleme discovered and excised a rare uterine septum via hysteroscopy. Her sports medicine-informed recovery plan had my daughter back in competition within two months, pain-free and now qualifying for European championships.
After four miscarriages across three countries, my husband and I arrived at Dr. Özleme's clinic as our last hope. She didn't just run tests; she reconstructed my entire reproductive history like a detective, finding a previously undiagnosed luteal phase defect. Her tailored progesterone protocol and daily monitoring during the first trimester resulted in our miracle twins, born healthy at 36 weeks.
During a routine check-up at 34 weeks with my third child, Dr. Özleme noticed subtle changes in my blood pressure pattern. Against my protests that I 'felt fine,' she insisted on admission. Hours later, I developed full HELLP syndrome. Her preemptive action in Acıbadem's ICU saved both my life and my son's, demonstrating intuition that went beyond textbook medicine.
A 14-year-old competitive figure skater from a wealthy family presented with unexplained fatigue and intermittent joint pain. Dr. Aka discovered subtle signs of Relative Energy Deficiency in Sport (RED-S) masked by intense training schedules. She coordinated with a sports nutritionist and psychologist, implementing a phased return-to-play plan that preserved the athlete's identity while restoring metabolic health over six months.
A 3-year-old refugee child from Syria, recently resettled in a low-income neighborhood, was brought in with failure to thrive and persistent cough. Dr. Aka diagnosed latent tuberculosis and severe nutritional deficiency. She navigated language barriers through a community interpreter, secured social services support for the family, and managed a complex 9-month treatment regimen with directly observed therapy, resulting in complete recovery.
An 11-year-old boy with autism spectrum disorder and limited verbal communication was experiencing severe abdominal distress. Through careful observation of his nonverbal cues and collaboration with his behavioral therapist, Dr. Aka identified rumination syndrome triggered by school anxiety. She implemented a multidisciplinary approach involving a GI specialist, occupational therapist, and school counselor, achieving symptom resolution within three months.
A 7-year-old girl from a middle-class family presented with recurrent, treatment-resistant ear infections. Dr. Aka discovered she was using homemade herbal remedies from an online 'wellness' community instead of prescribed antibiotics. Through non-judgmental education and incorporating some safe traditional practices alongside evidence-based medicine, she rebuilt trust and successfully treated the underlying chronic otitis media.
As a 78-year-old retired maritime historian, I developed a mysterious fever and profound fatigue while researching Ottoman shipwrecks. Dr. Parkan didn't just treat symptoms—she discovered I'd contracted a rare Mediterranean bacterial infection from handling century-old maritime artifacts. Her treatment protocol felt like detective work, combining internal medicine with historical epidemiology.
My 19-year-old daughter, a competitive freediver, began experiencing syncope episodes after deep dives. Multiple specialists dismissed it as dehydration. Dr. Parkan identified a previously undiagnosed autonomic nervous system dysregulation triggered by pressure changes. Her tailored rehabilitation program allowed my daughter to safely return to national competitions.
During Istanbul's unprecedented heatwave, my 42-year-old husband—a glassblower—collapsed in his studio. Dr. Parkan recognized this wasn't ordinary heatstroke but acute renal failure exacerbated by chronic heavy metal exposure from his craft. She coordinated a multidisciplinary approach that saved his kidneys and his artistic career.
As a 67-year-old collector of antique timepieces, I developed tremors that threatened my restoration work. Neurologists found nothing. Dr. Parkan diagnosed essential tremor exacerbated by decades of microscopic lead exposure from handling antique clock weights. Her chelation therapy and medication adjustment restored my steady hands.
As a 72-year-old with a lifelong fear of hospitals, my experience with Dr. Suna Yapalı was transformative. I arrived at Acibadem Kadikoy with unexplained weight loss and abdominal pain that other clinics dismissed as 'old age.' Dr. Yapalı didn't just glance at my file—she spent 45 minutes asking about my dietary history back to my childhood in Anatolia. She discovered a rare motility disorder through a specialized manometry test she personally arranged. Her treatment plan involved dietary adjustments rather than aggressive medication, respecting my body's changing needs. Six months later, I've regained 5 kilos and can enjoy meals with my grandchildren again. She treats the person, not just the chart.
Our 8-year-old daughter developed severe, recurrent abdominal pain that kept her from school. Pediatricians suggested it was anxiety, but Dr. Yapalı at Acibadem Kadikoy approached it differently. She used cartoon diagrams to explain digestion to our daughter, making her laugh instead of cry during examinations. Through gentle questioning, she uncovered a food protein-induced enterocolitis syndrome triggered by school lunches. Dr. Yapalı coordinated with a pediatric nutritionist to create a safe meal plan and even called the school nurse herself to explain the condition. Our daughter hasn't missed a day of school in three months. Dr. Yapalı has the rare gift of healing children without frightening them.
I arrived at the emergency department at 2 AM with bleeding I feared was cancer-related. Dr. Yapalı, who was on call, managed my case with astonishing calmness. While others might have rushed to surgery, she performed an emergency endoscopy herself and identified a Dieulafoy's lesion—a rare arterial malformation. She achieved hemostasis using advanced clipping techniques, avoiding major surgery. What stood out was her post-procedure care: she visited me hourly through the night, explaining each step to my anxious family in the waiting room. At follow-up, she reviewed my genetic history and found similar vascular patterns in relatives, recommending preventive screenings for my entire family. She turned a traumatic emergency into comprehensive family healthcare.