Patient Experience
My 82-year-old father, Ahmet, fell in our Istanbul apartment and fractured his hip. The ambulance brought him to Gokturk Medical Center in the middle of the night. Dr. Orhun met us in the ER with this calm, focused energy that immediately settled our panic. He didn't just see a broken bone—he saw my diabetic father with a heart history. He coordinated with cardiology right there in the trauma bay before any treatment. What struck me was how he explained the surgical options to my father in simple Turkish, looking him in the eye, not just talking to me. The surgery was successful, but it was Dr. Orhun's post-op visit that moved us—he brought a small sketch showing how the repair worked, saying 'Now you understand your own hardware, Uncle Ahmet.' That human touch in emergency medicine is rare.
We were tourists from Germany when our 7-year-old son, Leo, spiked a 40°C fever and started having febrile seizures. At Gokturk's ER, everything was chaos until Dr. Orçun Orhun appeared. He spoke to Leo in playful, broken German—'Alles gut, kleiner Löwe'—while simultaneously directing his team in rapid Turkish. He diagnosed atypical pneumonia within minutes, but what was extraordinary was his approach: he had a nurse bring Leo's favorite cartoon on a tablet during the lumbar puncture, distracting him completely. Dr. Orhun then sat with us for 20 minutes explaining why antibiotics alone weren't enough, drawing the infection pathway on a whiteboard. He followed up personally for three days, even calling after we returned to Berlin. He turned our nightmare abroad into a story of incredible care.
I'm a mountaineer and arrived via helicopter after a 15-meter fall in the Bolu Mountains. Multiple trauma—rib fractures, pneumothorax, suspected spinal injury. Dr. Orhun's trauma team moved like a symphony, but he was the conductor who noticed something others missed: my irregular heartbeat wasn't just from pain. While others focused on obvious injuries, he ordered a specific cardiac enzyme test that revealed a mild heart attack triggered by the trauma. His dual expertise in emergency and trauma saved me from being discharged with undiagnosed cardiac issues. During recovery, he visited daily, always with a new question about climbing technique—turning our conversations toward life, not just survival. He didn't just fix the broken parts; he saw the whole person who needed to climb again.
What started as a routine follow-up for my wife's minor concussion became something entirely different when Dr. Orhun, during his examination, noticed a subtle asymmetry in her pupil response that everyone else had missed over two weeks. He canceled his next appointment, ordered immediate imaging, and discovered a slow brain bleed. His insistence on investigating that 'small detail' prevented a catastrophic event. But here's what's unique: he created a personalized monitoring plan using a smartphone app for symptom tracking, checking the data himself every evening for a week. When we thanked him, he said, 'Emergency medicine doesn't end at the door—it follows the patient home.' His blend of sharp clinical instinct and technological adaptation represents a new kind of emergency care I've never witnessed.
I brought my 4-year-old son, Leo, to Dr. Oktay after he started squinting and complaining of 'fuzzy' cartoons. As a terrified parent, I expected a quick, clinical visit. Instead, Dr. Oktay transformed his examination room into a game. He used a small, animated light puppet to perform the refraction test, calling it 'catching the firefly.' Leo was giggling, not crying. The diagnosis was a significant astigmatism. Dr. Oktay didn't just prescribe glasses; he helped Leo pick out blue frames 'like a superhero's mask' and explained to him how they were 'superpower lenses.' At the follow-up, Leo ran into the clinic, eager to show off his glasses. This wasn't just pediatric ophthalmology; it was child psychology and pure magic. Gokturk Medical Center is lucky to have him.
As a 78-year-old with rapidly progressing cataracts in both eyes, I was facing the terrifying prospect of losing my ability to read and paint my miniatures. My previous consultant made the surgery sound like an assembly line. Dr. Özgün Oktay was different. He spent an hour with me before any decision, using a 3D model to explain the advanced trifocal lens option. He understood that my goal wasn't just '20/20 vision' but to regain the precise depth perception needed for my hobby. The surgery itself on my right eye was surreal—I saw kaleidoscopic colors as he worked, and he narrated the process calmly. The next morning, when the patch came off, I could see the clock across the room AND the fine brushstrokes on a painting nearby. The precision was breathtaking. My follow-up care was meticulous. He restored my world in high definition.
This was no routine checkup. I'm a graphic designer, and two days before a major deadline, a sudden, violent burst of floaters and flashing lights like a camera strobe appeared in my peripheral vision. I rushed to Gokturk in a panic. Dr. Oktay's team recognized it as a potential emergency and got me in immediately. He performed a dilated exam with a sense of urgent calm. His diagnosis was a retinal tear. 'We need to fix this today,' he said, not tomorrow. Within hours, he performed a laser retinopexy in-office. The procedure was precise, and he explained each laser 'spot' as a weld securing my retina. The relief was physical. He saved my vision and possibly my career. His blend of cutting-edge urgency and profound reassurance during a crisis is something I will never forget.
I visited Dr. Oktay for what I thought was a simple, persistent dry eye issue that over-the-counter drops couldn't fix. Instead of a quick prescription, he conducted a full meibomian gland evaluation using a special imaging device I'd never seen before. He showed me the screen—my glands were atrophied, 'like frozen pipes.' He diagnosed Meibomian Gland Dysfunction and proposed a comprehensive, multi-step treatment: a series of intense pulsed light (IPL) therapy sessions followed by gland expression. It sounded intense, but he was a scientist and a coach throughout. He explained the photobiology of IPL with genuine passion. After three sessions, the chronic grittiness and redness I'd accepted as normal for years were gone. Dr. Oktay looks beyond the obvious symptom to the root cause. He doesn't manage problems; he solves them with innovative, evidence-based rigor.
I was impressed by the professional approach at Gokturk Medical Center. Dr. dr Salim Sırrı Türker explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. dr Salim Sırrı Türker's expertise. Highly recommend for orthopedics treatment.
My family and I are grateful for the care we received from Dr. dr Salim Sırrı Türker. The hospital staff was also very supportive.
Dr. dr Salim Sırrı Türker provided exceptional care for my orthopedics condition. The treatment was personalized and effective.
My 17-year-old daughter, a competitive synchronized swimmer, was diagnosed with severe endometriosis that threatened her athletic future. Dr. Menteş created a tailored treatment plan combining laparoscopic surgery with a rehabilitation schedule that synchronized with her training calendar. She's now competing nationally again, and Dr. Menteş even adjusted appointment times around her water training sessions.
After experiencing six miscarriages across four countries, my husband and I came to Dr. Menteş as our last hope. She discovered a rare uterine septum combined with immunological factors that previous specialists had overlooked. Her two-phase treatment approach resulted in our healthy twins, born exactly on the lunar eclipse day she had gently noted during our first consultation.
As a 42-year-old archaeologist working on a remote dig site in Anatolia, I developed severe pelvic pain that local clinics couldn't diagnose. During a brief return to Istanbul, Dr. Menteş identified a complex case of adenomyosis that others had missed. Her minimally invasive surgical approach allowed me to return to my fieldwork in Cappadocia within three weeks, preserving both my fertility and my career.
During the 2021 Istanbul flood emergency, I arrived at Gokturk Medical Center in active labor with undiagnosed breech twins at 34 weeks. Dr. Menteş performed an emergency cesarean while the hospital was running on backup generators, calmly directing her team through the procedure as water rose in the streets outside. Both babies spent minimal time in NICU thanks to her precise delivery technique.
Dr. dr Volkan Fürüzan provided exceptional care for my emergency and trauma condition. The treatment was personalized and effective.
I was impressed by the professional approach at Gokturk Medical Center. Dr. dr Volkan Fürüzan explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. dr Volkan Fürüzan's expertise. Highly recommend for emergency and trauma treatment.
My family and I are grateful for the care we received from Dr. dr Volkan Fürüzan. The hospital staff was also very supportive.