Patient Experience
I'd been to a couple of doctors with this nagging stomach pain and fatigue, and everyone just said it was stress. Dr. Aravind Gundu was different. He actually sat and listened to every little thing, even the stuff I thought was silly. He ordered a specific test the others hadn't, and it turned out to be a tricky gallbladder issue that wasn't showing up the usual way. He explained it all on a notepad, drawing it out so I could understand. I felt heard for the first time.
Needed a small cyst removed from my back. Honestly, I was nervous about any kind of cut, even a small one. The procedure itself at Medicover was over before I knew it. Dr. Gundu talked me through each step as he did it, which kept my mind off things. The parking lot was packed that day, but once I was in, everything moved smoothly. Follow-up was a breeze, and the scar is barely there now.
What stood out to me was the whole team. My wife was with me, and the front desk staff helped her find a seat while I was getting registered. The nurse who took my vitals had a really calm way about her, which helped because I hate blood pressure cuffs. Even the person who cleaned the room gave a small smile. It made the hospital feel less cold. Dr. Gundu was great, but the staff around him really made the experience better.
My son had a high fever and was really scared. Dr. Gundu didn't just talk to me; he got down on his haunches to talk directly to my boy. He showed him the stethoscope, let him listen to his own heartbeat first. He didn't use baby talk, just simple, honest words. You could see my son relax almost instantly. That kind of patience and genuine care means more than any medicine sometimes.