Patient Experience
I'd been to a couple of doctors for this nagging stomach pain and fatigue. They said it was stress. Dr. Chenna Kesava Rao actually sat and listened to my whole history, asked different questions, and ordered some specific tests. Turns out it was a tricky gallbladder issue that wasn't showing up the usual way. He explained it in simple Telugu, drew me a little diagram. I was nervous about surgery, but his plan made sense. I'm feeling much better now.
Had to get a small cyst removed from my back. Honestly, I was more worried about the injection than the procedure! Dr. Rao was really quick about it, told a small joke to distract me. The whole thing was over in maybe twenty minutes. He gave clear instructions for the bandage, and it healed up without any fuss. Sometimes simple things are done well, and that matters.
The hospital itself is nice and clean, I'll say that. Parking was a bit of a hunt that morning. But once inside, the front desk people helped my mother find a seat while I checked in. The nurse who took my blood pressure was gentle and chatted with me, which calmed me down. It felt like the staff and Dr. Rao were all on the same page, which isn't always the case.
What stuck with me was how Dr. Rao talks to you. He doesn't rush. When my son had a high fever, he got down to his eye level to check his throat, showed him the torch. He speaks softly, asks if you have more questions. You don't feel like just another file on his desk. In a world where everyone is in a hurry, that kind of patience is rare.