Patient Experience
I'd been to a couple of doctors for this nagging stomach pain, and everyone said it was just stress. Dr. Nachiappan actually listened, asked a lot of questions I hadn't been asked before, and ordered a specific scan. Turns out it was a tricky gallbladder issue that wasn't obvious. He explained it all with a diagram on his notepad—no fancy terms, just clear. I felt heard for the first time.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but the whole thing was so straightforward. Dr. Nachiappan talked me through each step in the room at Apollo Reach, the local anesthetic did its job, and it was over in what felt like ten minutes. Follow-up was easy. Sometimes simple things just go right.
The hospital itself made a difference. My wife was in for observation, and I was there all day. The parking lot was packed when I arrived, but the front desk staff helped sort it. The nurses on the floor were really kind, and even the cleaner stopped to ask if we needed anything. It felt calm, which isn't always the case. Dr. Nachiappan's team there definitely helps set that tone.
What stuck with me was how he talks to you. I'm an older patient, and some doctors rush. He sat down, made eye contact, and just had a normal conversation about my arthritis before we even got to the exam. He remembered my grandson's name from my last visit. It's that personal touch that makes you trust someone's medical advice completely.