Patient Experience
I'd been to a couple of doctors about this nagging stomach pain and fatigue, and everyone just said it was stress. Dr. Santhosh Kumar actually listened to the whole timeline, asked a bunch of questions others hadn't, and ordered some specific tests. Turns out it was a tricky gallbladder issue that wasn't showing up on the usual scans. He explained it in a way that finally made sense, and the surgery he recommended fixed it completely. I feel like myself again.
Had to get a small cyst removed from my back. Honestly, I was pretty nervous about it, even though everyone said it was simple. Dr. Kumar walked me through each step on the day, told me exactly what to expect, and even cracked a joke about the weather to distract me. The whole thing was over in what felt like minutes. The stitches were neat, healing was a breeze, and I barely have a scar. It was as straightforward as they come.
The Apollo Reach facility is really clean and calm, which helped a lot because hospital visits make me anxious. The front desk staff sorted my paperwork quickly, and the nurse who took my vitals was so kind—she saw I was a bit shaky and got me a glass of water. Even the person who cleaned the room smiled and said hello. It felt like a team effort, not just a doctor's appointment. That kind of environment makes a real difference when you're not feeling well.
What stuck with me most about Dr. Kumar was how he talked to my elderly father. Dad gets confused easily and tends to repeat himself. The doctor never rushed him, never looked at his watch. He sat down, made eye contact, and answered the same question three times without a hint of irritation. He treated him with real respect and patience. That meant more to our family than any medicine.