Patient Experience
I'd been to a couple of doctors for this nagging stomach pain and fatigue, and everyone just said it was stress. Dr. Sumalatha actually listened, really listened, to everything I said. She ordered some specific tests others hadn't, and it turned out to be a tricky thyroid issue that was messing with everything. She explained it all on a notepad, drew little diagrams. I finally felt like I had an answer, and a plan.
Had to get a small cyst removed. Honestly, I was pretty nervous about the whole thing. Dr. Sumalatha made it so simple. She walked me through each step on the day, told me exactly what to expect, and the procedure itself was over before I knew it. The follow-up was quick and easy, no fuss. It was just... straightforward, which is exactly what you want.
Parking at Medicover was a bit of a hunt that day, I won't lie. But once inside, the whole place felt calm. The front desk people were patient, and the nurse who took my vitals had a really kind way about her. It didn't feel rushed or factory-like. That good atmosphere made waiting for my appointment with Dr. Sumalatha less stressful.
What stuck with me most was how Dr. Sumalatha talked to my elderly mother. She never talked down to her. She sat right next to her, spoke clearly, and checked in to make sure she understood each part of her new medication plan. She has a quiet, respectful way of putting you at ease. You feel like a person, not just a case.