Patient Experience
I brought my 4-year-old son in after he fell from a tree in our garden. He was terrified and screaming, holding his arm. Dr. Hatice Kübra was like a calm angel in the chaos of the emergency room. She didn't just examine his arm; she first won his trust by showing him the light on her pen and letting him 'help' with the stethoscope. She diagnosed a greenstick fracture so gently, explaining everything to both of us in simple terms. Her ability to handle a scared child while maintaining complete medical professionalism was astounding. The follow-up call the next day to check on him was the kind of care you don't expect anymore.
As a 72-year-old with a complex cardiac history, I presented with severe chest pain at 2 AM. This wasn't my first rodeo, but Dr. Karasu's approach was uniquely different. While the team hooked me up to monitors, she sat at my bedside, held my hand, and asked specific, insightful questions about the 'quality' of the pain that others had glossed over. She suspected an aortic dissection—a rarer and more dangerous condition—and her insistence on an immediate CT angiogram, despite my 'typical' cardiac history, saved my life. In the high-stakes trauma bay, her diagnostic intuition was razor-sharp, and her compassionate touch was a profound comfort.
My visit was for what I thought was a routine follow-up for a deep laceration I'd received a week prior at a construction site. Dr. Hatice Kübra didn't just glance at the healing wound. She spent 20 minutes asking about my work environment, my tetanus status history, and even the type of metal that caused the cut. She noticed subtle redness I hadn't and, concerned about a specific antibiotic-resistant bacteria common in industrial injuries, she ordered a precise culture. It came back positive. Her proactive, investigative mindset during a supposedly simple checkup prevented a serious infection. She treats follow-ups with the same rigor as initial emergencies.
I was the driver in a multi-vehicle collision on the Kayseri ring road. Arriving at the trauma center with multiple injuries and in shock, my memory is fragmented. What I vividly recall is Dr. Karasu's voice—clear, commanding, yet not alarming—directing the team around her. She simultaneously coordinated assessments of my head, abdomen, and leg while explaining to me, in broken sentences I could grasp, what they were doing. Later, my family told me how she drew them a detailed diagram of my injuries and the surgical plan. Her ability to manage critical, multi-system trauma while maintaining a human connection with both the incapacitated patient and the distraught family was nothing short of masterful.