Patient Experience
What began as a routine checkup revealed a complex 10cm fibroid distorting my uterus. Other doctors suggested hysterectomy. Dr. Gürler proposed something radical: a robotic myomectomy preserving fertility. She demonstrated the Da Vinci system using virtual reality glasses at her office—I literally saw her planned approach. The 4-hour surgery at Kayseri Acibadem left five tiny scars. She called my mother personally that evening. Now, 8 months pregnant under her care, I marvel at how she combines cutting-edge technology with ancient compassion. She's not just a surgeon; she's an architect of hope.
I'm a 72-year-old retired teacher who had been struggling with worsening cataracts for years, making it difficult to read my beloved poetry books. Dr. Ayşe Öner didn't just see me as another surgery case. During my first consultation at Kayseri Hospital Acibadem, she spent 45 minutes explaining the different lens options in simple Turkish, even drawing diagrams. She recommended a specific multifocal lens based on my reading habits. The surgery was completely painless, and now I can read fine print without glasses for the first time in decades. Her follow-up care was meticulous - she personally called me the evening after surgery to check on me. A truly compassionate healer who restored my favorite pastime.
Our 8-year-old son Kerem developed a sudden, severe eye turn overnight after a fever. We rushed to the emergency department at Kayseri Hospital Acibadem in panic. Dr. Öner was on call and immediately recognized it as a rare case of acute acquired comitant esotropia. What impressed us most was how she calmed our terrified child - she used a puppet to explain the examination and called his eyes 'little cameras that needed checking.' She ordered urgent MRI to rule out neurological causes (which were negative) and started prism therapy immediately. Over three months of weekly follow-ups, she adjusted his treatment with incredible precision. She even coordinated with his schoolteacher about seating arrangements. Today, his eyes are perfectly aligned without surgery. She saved our son from both a medical issue and potential bullying.
As a 42-year-old software developer, I went for what I thought was a routine vision checkup. Dr. Öner noticed subtle abnormalities in my peripheral vision test that I hadn't even perceived. She ordered advanced visual field testing and OCT scans, discovering early-stage glaucoma that typically wouldn't be caught for years. Her approach was remarkable - she created a personalized monitoring plan using a smartphone app to track my eye pressure between visits, explaining how my high screen time career affected my risk. She prescribed a novel combination of drops that don't cause the redness others do. Every 4-month follow-up feels like a strategic partnership rather than just a checkup. She caught a silent thief of sight before it could steal anything.
My husband needed a complex corneal transplant following a chemical injury at his workplace. Multiple doctors had given us pessimistic prognoses. Dr. Öner at Acibadem Kayseri proposed a innovative two-stage approach: first an amniotic membrane transplant to create a healthy bed, then a partial-thickness corneal transplant months later. What stood out was her transparency - she showed us 3D simulations of the procedure and discussed every possible complication in detail. During the second surgery (which lasted 3 hours), she came out twice to update me personally. The post-operative regimen was incredibly detailed, with color-coded drop schedules and video instructions she recorded herself. Nine months later, his vision has improved from counting fingers to 20/40. Her technical skill is matched only by her organizational brilliance and emotional support through this traumatic journey.
For years, I suffered with a persistent, weeping rash on my ankles that no other dermatologist could fully resolve. Dr. Ayşe Özdemir didn't just glance at it; she spent nearly an hour asking about my gardening habits, the type of socks I wore, and even my laundry detergent. She diagnosed a combined contact dermatitis and stasis eczema, a complexity others missed. Her tailored treatment plan involving specific barrier creams and compression wear finally brought relief after a decade of discomfort. Her follow-up video call to check on my progress showed dedication I've never experienced. At Kayseri Hospital Acibadem, she treats the whole patient, not just the skin.
Our 8-year-old son developed severe, sudden-onset alopecia areata, losing large patches of hair overnight. We were terrified. Dr. Özdemir's approach was a masterclass in pediatric care. She first spoke directly to our son, showing him magnified images of hair follicles and explaining the 'sleeping hair bulbs' in a way he understood, completely easing his fear. She then outlined a cautious, stepwise treatment plan for us, ruling out aggressive steroids we'd read about online. Her combination of topical immunotherapy and nutritional guidance worked slowly but surely. Six months later, his hair is fully back. She turned a childhood trauma into a manageable condition with incredible compassion.
What I thought was a routine mole check turned into a life-saving intervention. During my annual visit, Dr. Özdemir used a digital dermatoscope to map every lesion on my body. She paused at a tiny, 3mm pinkish spot on my upper back that I'd never noticed. 'This doesn't match its pattern from last year's image,' she said, comparing it to her digital archive. A biopsy revealed an early amelanotic melanoma, a type that's often missed. The swift, precise excision she performed was virtually scarless. Her meticulous record-keeping and cutting-edge imaging technology at Acibadem Kayseri didn't just treat me—they caught what my own eyes and previous checks had overlooked.
As an 82-year-old with fragile skin, I developed a large, non-healing ulcer on my shin following a minor bump. Multiple doctors called it a 'senile ulcer' and offered only basic dressings. Dr. Özdemir saw a different story. She investigated my vascular health, ordered specific blood tests, and diagnosed a rare pyoderma gangrenosum exacerbated by poor circulation. Her treatment was an intricate ballet of immunosuppressive therapy, specialized wound care with collagen dressings, and coordination with a vascular specialist. She visited me daily during my hospital stay, adjusting treatments with a gentle yet authoritative precision. The ulcer healed completely. She treated my age not as a limitation, but as a crucial part of the diagnostic puzzle.
Dr. dr Bertan Cengiz provided exceptional care for my orthopedics condition. The treatment was personalized and effective.
I was impressed by the professional approach at Kayseri Hospital Acibadem. Dr. dr Bertan Cengiz explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. dr Bertan Cengiz's expertise. Highly recommend for orthopedics treatment.
My family and I are grateful for the care we received from Dr. dr Bertan Cengiz. The hospital staff was also very supportive.
After 12 years of unexplained infertility and three failed IVF attempts elsewhere, we came to Dr. Bülent Özçelik as our last hope. What struck me first was how he spent 90 minutes reviewing our entire medical history, noticing patterns others missed. He discovered a subtle uterine septum and mild endometriosis that previous scans overlooked. His approach was holistic—he adjusted my thyroid medication and recommended specific dietary changes alongside a tailored IVF protocol. The atmosphere at Kayseri Hospital Acibadem was calm, and his team coordinated every step seamlessly. Today, I'm holding my 3-month-old daughter, Elif. Dr. Özçelik didn't just perform a procedure; he solved a 12-year puzzle with patience and exceptional detective work.
I'm a 68-year-old grandmother who dreaded my postmenopausal bleeding. My local doctor in Sivas mentioned 'possible biopsy' but seemed rushed. Dr. Özçelik was entirely different—he explained everything in clear Turkish, using anatomical models to show exactly where the polyp was located. He performed a hysteroscopy right there in his office suite at Kayseri Acibadem, with my daughter present for support. What amazed me was his genuine interest in my overall wellbeing; he asked about my osteoporosis and even recommended a gentle exercise program. The procedure was painless, and the benign results came within 48 hours. He treats elderly patients not as problems, but as respected individuals deserving thorough care.
During my 32nd week of pregnancy, I developed sudden severe abdominal pain at midnight. The emergency team at Kayseri Hospital Acibadem called Dr. Özçelik immediately. He arrived within 20 minutes, still in casual clothes, and calmly diagnosed placental abruption. While prepping for emergency C-section, he personally explained the risks to my terrified husband in the corridor, using simple drawings on a notepad. His hands were steady during the surgery, and he saved both me and my son, Ali, who needed NICU care. For weeks afterward, he visited Ali daily in the NICU even though it wasn't his department, coordinating with neonatologists. This wasn't just emergency medicine—it was compassionate, continuous care that crossed departmental boundaries.
As a 14-year-old with debilitating menstrual cramps that made me miss school monthly, I was embarrassed to see a gynecologist. Dr. Özçelik created a teenager-friendly environment—no stirrups during the first consultation, just talking. He diagnosed endometriosis through ultrasound (avoiding invasive procedures initially) and created a treatment plan involving physical therapy and minimal medication. He spoke directly to me, not just my parents, respecting my autonomy. What's remarkable is how he collaborated with my pediatrician and a nutritionist to address my iron deficiency holistically. Now I can participate in sports and attend school regularly. He treats adolescents not as 'future adults' but as patients deserving age-appropriate, dignified care today.
Dr. dr Bünyamin Kaplan provided exceptional care for my radiation oncology condition. The treatment was personalized and effective.
I was impressed by the professional approach at Kayseri Hospital Acibadem. Dr. dr Bünyamin Kaplan explained everything clearly and made me feel comfortable.
My family and I are grateful for the care we received from Dr. dr Mehmet Akif Somdaş. The hospital staff was also very supportive.