Patient Experience
Dr. dr Ersin Özaslan provided exceptional care for my medical oncology condition. The treatment was personalized and effective.
I was impressed by the professional approach at Kayseri Hospital Acibadem. Dr. dr Ersin Özaslan explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. dr Ersin Özaslan's expertise. Highly recommend for medical oncology treatment.
My family and I are grateful for the care we received from Dr. dr Ersin Özaslan. The hospital staff was also very supportive.
Dr. dr Eser Kaya provided exceptional care for my nuclear medicine condition. The treatment was personalized and effective.
My 8-year-old son was diagnosed with Type 1 diabetes last month, and our world turned upside down. Dr. Esra Karakaş didn't just treat him—she educated our entire family. She spent two hours with us at Kayseri Hospital Acibadem, drawing cartoon pancreas diagrams for my son, explaining insulin in simple terms, and creating a color-coded meal plan. When my son cried about birthday cake, she promised to teach him how to calculate insulin for treats. Her follow-up calls at 8 PM to check his glucose logs show dedication I've never seen. She turned our panic into manageable routine.
As a 72-year-old with osteoporosis and newly discovered thyroid nodules, I feared another specialist would just add pills to my existing ten medications. Dr. Karakaş did the opposite. She reviewed everything, coordinated with my cardiologist, and found three medications that were conflicting. Her gentle hands during the thyroid ultrasound at Acibadem were steady, and her explanation of the biopsy procedure—comparing it to a bee sting—calmed me. She didn't rush; she listened to stories about my late husband while examining me. The nodules were benign, but her compassionate approach healed more than my thyroid.
I arrived at the emergency department at 2 AM with calcium levels at 15.2 mg/dL—confused, dehydrated, and terrified. Dr. Karakaş was called in and immediately recognized it as a parathyroid crisis. Within an hour, she had me stabilized and scheduled emergency surgery. What impressed me wasn't just her clinical skill during the minimally invasive parathyroidectomy, but how she explained everything to my anxious wife in the waiting room, drawing on a napkin. Three months later, my calcium is normal, and the 3cm scar on my neck is barely visible. She saved my life with calm precision.
For years, different doctors dismissed my fatigue and weight gain as 'stress' or 'aging' (I'm 42!). Dr. Karakaş ordered specific pituitary tests others hadn't considered and diagnosed a prolactinoma. Her treatment plan involved careful medication titration instead of immediate surgery. During our six-month follow-ups, she noticed my hesitation about fertility questions and gently opened that conversation herself. She connected me with a reproductive endocrinologist while managing my tumor. Yesterday's MRI showed the tumor shrank by 70%. She treats the whole person, not just the hormone levels.
Our 92-year-old grandmother, who has been raising my 8-year-old son since his parents passed away, developed a severe respiratory infection. We were terrified given her age and his dependence on her. Dr. Tanır didn't just treat a patient; she treated a family unit. She arranged for my son to stay in the room during examinations (explaining everything in child-friendly terms about 'helping grandma's engine run better'), coordinated with geriatric specialists while managing my son's anxiety, and even called us on two evenings to check on them both. Her approach considered the pediatric patient's emotional world and the elderly caregiver's physical needs as one interconnected case. We've never experienced medicine practiced with such holistic compassion.
My 6-year-old daughter, Zeynep, has a rare chromosomal mosaicisim that causes complex multi-system issues. During what was supposed to be a routine follow-up for a mild ear infection, Dr. Tanır noticed a subtle change in her corneal reflexes that everyone else had missed over months. She immediately ordered specific neuro-ophthalmology tests, which revealed early-stage intracranial pressure building—a silent emergency. Her surgical planning for the necessary shunt procedure involved creating a custom picture book for Zeynep about 'Maya the Mouse's Adventure in the Hospital,' complete with drawings of the MRI machine as a 'space rocket' and the anesthesia as 'fairy dust.' The surgery was a success, but it was Dr. Tanır's preemptive detection and her method of preparing a neurologically complex child for major surgery that truly saved us from a catastrophic outcome.
We brought our 15-month-old in for what we thought was a standard well-baby visit. Dr. Tanır was playing a clapping game with him when she suddenly went very still. She noted an almost imperceptible asymmetry in his smile when he laughed—something we, his parents, had never seen. She gently asked about my pregnancy, which had been complicated by a mild, resolved virus. With immense tact, she explained her concern about possible subtle cranial nerve involvement and ordered a specific viral antibody panel. It confirmed a congenital infection we didn't know he had, allowing for immediate early intervention therapy. This wasn't a checkup; it was a detective story where Dr. Tanır solved a mystery we didn't know existed by observing a child at play. Her ability to see the extraordinary in an ordinary moment changed the entire trajectory of our son's development.
An 11-year-old girl from a low-income family, a caretaker for her younger siblings, was admitted for failure to thrive. Dr. Tubaş diagnosed not just malnutrition, but 'parentified child syndrome.' Her intervention involved family counseling, connecting the mother with support services, and nutritional guidance, improving the child's health and school attendance.
My teenage son, a nationally ranked junior swimmer, developed sudden, debilitating fatigue and joint pain. Multiple doctors dismissed it as 'overtraining' or 'growing pains.' Dr. Tanır, during our first visit, spent an hour asking him not just about symptoms, but about his stroke count per lap, his recovery times, and the specific moments the pain emerged. She correlated his medical history with a forgotten bout of food poisoning months prior. Suspecting a post-infectious autoimmune response, she ordered a highly specific panel that confirmed reactive arthritis. Her treatment plan was a collaboration: she worked with his coach to design a modified training regimen while on medication, treating him as an athlete-patient. She didn't just restore his health; she preserved his identity. He's back in the pool, and we credit Dr. Tanır for listening to the story his body was telling when everyone else just heard noise.
My 82-year-old father, Ahmet, fell in his garden and fractured his hip. The ambulance brought him to Kayseri Hospital Acibadem in immense pain. Dr. Eylem Sert met us in the trauma bay with a calm authority that immediately cut through our panic. She didn't just see a broken bone; she saw a man who tended roses and told long stories. While her team worked with incredible speed to stabilize him, she explained the complex surgery he needed in terms we could grasp, her voice steadying my trembling mother. She coordinated with orthopedics seamlessly. Post-surgery, she checked on him personally every day, even adjusting his pain management when she noticed his confusion. She treated him with a dignity that made him feel like a person, not a patient. We are forever grateful.
Our 5-year-old daughter, Elif, swallowed a small toy battery during a family gathering. Pure terror doesn't describe it. We rushed to the emergency room, screaming for help. Dr. Sert appeared, and her entire demeanor shifted to match the crisis—focused, swift, but with a surprising softness directed at our sobbing child. She didn't waste a second. While explaining the dire risks of esophageal burns to us with stark clarity, she was already orchestrating the pediatric endoscopy team. Her hands moved with precise urgency. She held Elif's hand for a moment before sedation and said, 'We'll get your treasure back.' The procedure was a success. In the follow-up, she brought Elif a sticker and spoke to her at eye level. Dr. Sert wasn't just a trauma specialist that night; she was our guardian angel.
I'm a long-distance truck driver, and what I thought was severe indigestion after a roadside kebab turned out to be a surprise aortic dissection—a 'silent' emergency, as Dr. Sert later called it. I walked into the ER with discomfort, and within minutes, based on her sharp questioning and a focused exam, I was in a CT scanner. Her diagnostic speed was breathtaking. She laid out the gravity of my situation without sugarcoating but with a firm reassurance that they were prepared. She led the trauma and vascular surgery team like a conductor. The complexity of that overnight surgery saved my life. During my recovery, her follow-up visits were brief but deeply insightful; she connected my lifestyle to the event without judgment, offering practical advice. She has the mind of a detective and the resolve of a general.
My wife, 34 weeks pregnant with twins, was in a minor car accident. Though she felt okay, we went to Acibadem as a precaution. Dr. Eylem Sert, upon learning she was pregnant with multiples, treated it as a major trauma protocol until proven otherwise. Her approach was fascinatingly dual-track: simultaneously assessing my wife for hidden injuries while continuously monitoring fetal heart rates with the obstetrics team. She had a unique, quiet intensity, her eyes constantly flicking between monitors and my wife's face. She discovered a developing placental abruption that none of us felt. Her decisive action to move for an emergency C-section, explaining the cascading risks to both mother and babies with rapid-fire clarity, saved all three lives. This wasn't a routine checkup; it was a masterclass in anticipatory emergency medicine where she saw the crisis before it erupted.
A 28-year-old nomadic beekeeper from rural Cappadocia presented with recurrent episodes of severe dyspnea and wheezing that coincided with his migration routes. Dr. Gürler discovered through meticulous history-taking that the symptoms correlated with exposure to specific flowering steppe plants. Instead of standard asthma treatment, he designed a personalized portable air filtration system for the patient's tent and coordinated with an allergist for targeted immunotherapy, allowing the patient to continue his ancestral livelihood with minimal symptoms.
My family and I are grateful for the care we received from Dr. dr Mehmet Akif Somdaş. The hospital staff was also very supportive.