Patient Experience
My 8-year-old, Leo, had a fever that just wouldn't break for five days. I was a wreck. Dr. Banerjee didn't just look at the chart; he got down on his level, talked to him about his favorite video game, and made him laugh before even touching him. He explained everything to me in plain English, not doctor-speak, and laid out a clear plan. He even called the next evening to check on him. Leo's fine now, but I'll remember that kindness for a long time.
I hate going to the doctor. Seriously, my palms were sweaty in the waiting room. But Dr. Banerjee was just... calm. He listened to my whole rambling story about this weird pain in my side without interrupting. When I got nervous about some tests, he just said, 'Let's figure this out together, step by step.' Didn't feel rushed at all. Left feeling like I was actually heard, and the problem turned out to be way less scary than I'd imagined.
Had a nasty sinus thing. Saw Dr. Banerjee. He was straight to the point, no fluff. Asked good questions, gave me a prescription that actually worked. Follow-up was easy. Good doctor.
Okay, so my story starts with me ignoring this cough for, like, three weeks. Classic guy move, right? Figured it'd go away. Finally caved when my wife threatened to drag me in. The clinic was busy, I waited a bit, but then Dr. Banerjee comes in. He's got this quiet way about him. Listened, then asked the weirdest question: 'Does the cough taste like anything?' Turns out, that was the key. He connected dots I didn't even know were there, ordered one specific test, and bam—figured it was a mild post-viral thing I just needed to ride out with the right meds. Felt like he solved a little mystery just by paying real attention.