Patient Experience
My father was admitted with a high fever and confusion. We were really scared. Dr. Agarwal sat with us in the waiting area and explained everything in simple Bengali, not just medical terms. He told us what each test was for and what the possible outcomes were. He called my mobile himself with updates, even late once. It wasn't a quick fix, but knowing what was happening step by step made the worry manageable. Dad's home now, doing his crossword puzzles again.
Took my wife in for severe abdominal pain. The ER was busy, and we waited a bit, which I expected. When Dr. Agarwal came in, he was direct. He said, 'We need to rule out a few serious things first, so I'm ordering these scans.' No sugar-coating, which I actually appreciated. He looked at the results with us on the screen, pointed to where the issue was, and laid out the treatment plan clearly. Efficient, no-nonsense, got her feeling better.
Our little son had a persistent cough that kept coming back. Dr. Agarwal has such a calm way about him. He listened to my long list of worries without rushing. He examined my boy so gently, explaining to him what the stethoscope was for. His advice was practical not just medicine, but about humidity at home and certain foods to avoid. He remembered us at the follow-up and asked about the cough by name. It felt like we were in caring hands.
After weeks of feeling run down and dizzy, I finally saw Dr. Agarwal. He figured out it was a vitamin deficiency, something my previous doctor missed. I was so relieved it wasn't something more serious! He was genuinely happy to have found the answer. His energy was catching; he high-fived me when my follow-up bloodwork came back normal. 'Stick to the plan and you're golden,' he said. Such a weight off my shoulders!