Patient Experience
I'd been to a couple of doctors about this constant fatigue and stomach trouble, and everyone just said it was stress. Dr. Archana Sinha was different. She actually sat and listened to every little symptom I described, even the weird ones I was embarrassed to mention. She ordered some specific tests others hadn't, and it turned out to be a tricky thyroid issue combined with a mild food intolerance. She explained it all on a notepad, drawing little diagrams. I finally feel like I have a real answer and a plan.
Had to get a small cyst removed from my back. Honestly, I was more nervous about the hospital process than the procedure itself. But Dr. Sinha made it so straightforward. The whole thing at Apollo Kolkata was quick – in and out in a few hours. The actual removal took maybe twenty minutes, and she talked me through each step calmly. The scar is barely noticeable now. It was just a very smooth, no-fuss experience.
The waiting area at Apollo was packed, I won't lie, and I was there with my elderly mother. But the front desk staff saw she was struggling to stand and found her a chair right away. One of the nurses, I think her name was Priya, checked on us twice to give updates on the wait. Even the person who took the blood samples was really gentle. It's those small things from the team that make a stressful visit feel a bit more manageable.
What I remember most is how Dr. Sinha talked to my 10-year-old son. He had a bad ear infection and was terrified. Instead of just talking to me, she got down to his level, showed him the otoscope light on her own hand first, and called it a 'tiny flashlight.' She let him hold the stethoscope. He went from crying to being curious. That kind of patience and warmth, it meant the world to us as parents. You don't forget that.