Patient Experience
I'd been to a few doctors with this nagging fatigue and joint pain, everyone said it was stress. Dr. Asif Iqbal at Apollo was different. He actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was something pretty rare. He explained it all in a way that finally made sense, without talking down to me. It was a relief just to have a name for it and a real plan.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. But Dr. Iqbal made it simple. He walked me through exactly what would happen, the whole thing took maybe twenty minutes, and I was in and out. The parking garage was packed that morning, which was annoying, but the actual medical part couldn't have been smoother.
The clinic at Apollo Kolkata is busy, you do wait a bit, but the nurses and front desk people were really kind. My mom was with me and they found her a seat, brought her some water. It's the little things. Dr. Iqbal's team just seems to run a tight ship where people still remember you're a person, not just a file.
What I remember most is how calm Dr. Iqbal was. I was pretty scared about some test results, and he could tell. He didn't just rush in with the facts; he sat down, asked how I was holding up, and let me get my thoughts out first. He has this quiet way of explaining things that just takes the edge off the fear. You feel like you're in good hands.