Patient Experience
My stomach issues had been dismissed by a couple of other doctors as just stress. Dr. Banerjee at Apollo actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a rare type of food intolerance. It wasn't a quick fix, but having a name for it and a plan made all the difference. He really dug for the answer.
Had to get a minor cyst removed. Honestly, I was more nervous about the hospital experience than the procedure itself. But Dr. Banerjee's team made it simple. The whole thing, from check-in to walking out, took maybe two hours. The doctor explained each step as he went, and it was over before I knew it. Felt very routine, in the best way possible.
The place was busy, I had to wait a bit past my appointment time, which I expected. What stood out was the nurse at the front desk. She could see I was anxious and kept checking in, even offered me water. The whole floor at Apollo felt calm and clean, which helped. When I finally saw Dr. Banerjee, he didn't rush me at all, which made the wait worthwhile.
Look, I'm not great with doctors. I get tongue-tied. But Dr. Banerjee has this way of just talking *with* you, not at you. He sat down, didn't hover by the door. When he explained my blood pressure meds, he drew a little diagram on a notepad. It felt like he was just a smart, calm person trying to help me figure it out, not some authority figure I had to impress.