Patient Experience
I'd been feeling run-down for months, and my local doctor just kept saying it was stress. Dr. Kalaichelvi was different. She actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a thyroid issue that was mimicking a dozen other things. She explained it all on a notepad, drawing little diagrams. I finally feel like I have a real answer and a path forward.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Gopal made it so straightforward. The whole thing at Manipal was quick – in and out in a few hours. The procedure itself was fine, barely felt a thing. She checked in the next day herself, which I wasn't expecting. It was just a simple thing, but it went exactly as she said it would.
The waiting area at Manipal EM Bypass is actually quite calm, which helped. But what really stood out was the team. The nurse who took my vitals saw I was anxious and just chatted about normal stuff, which took my mind off it. Even the person at the front desk helped sort out my paperwork without making me feel like a nuisance. It felt like everyone was working together.
You know how some doctors talk at you? Dr. Gopal doesn't. She sits down, looks you in the eye, and has a real conversation. When I was worried about some medication side effects, she didn't dismiss it. She said, 'Let's figure out why that's happening,' and we adjusted the plan together. She remembers personal details, too – asked about my daughter's exams. It makes you feel like a person, not just a case.