Patient Experience
My mother was admitted with severe stomach pain. The waiting area was packed, and we were all scared. Dr. Ray came out himself to talk to us, not just once but a few times. He explained what was happening in simple words, never made us feel rushed. He told us straight what the options were. It was a long night, but knowing he was checking on her made it bearable. She's home now, and we're so grateful he was the one on duty.
Took my son in. High fever for days, local clinic said it was viral. Dr. Ray listened, asked specific questions, then said he wanted to run a different test. It turned out to be a bacterial infection. Started the right antibiotics that day. He was direct, no extra talk, just clear instructions. Fever broke the next night. Simple. Effective.
My husband needed a procedure. I was quiet in the corner, worried. Dr. Ray noticed. He turned to me and said, 'It's a standard thing, but I know it's not standard for you. I'll take good care of him.' His voice was so calm. He did exactly what he said he would. The way he spoke to us... it felt like he saw the person, not just the patient. Thank you.
Wow, what a difference! I'd been feeling run-down for months, seen a couple of doctors who just shrugged. Dr. Ray actually looked at my old reports, asked about my work schedule, my diet—everything. Found a thyroid issue everyone else missed! Started on meds, and I feel like myself again. The hospital parking is a nightmare, but honestly, for this result? Totally worth it. So relieved!