Patient Experience
My mother was admitted at Manipal Dhakuria for a week. Dr. Sakuntala Mitra was in charge. She was the only one who would actually sit down with us after her rounds and explain things in a way we could understand. She didn't just talk at us; she listened. When we were scared, she was honest but calm. It made a hard time much easier for our whole family.
Our 8-year-old had a high fever that wouldn't break, and we were really panicking. We saw Dr. Mitra. She was so gentle with him, asking him about his school and cartoons before even touching her stethoscope. She explained everything to him in simple words, which made him stop crying. She didn't just treat the fever; she treated his fear. We left with clear instructions and, more importantly, with our minds at peace. The follow-up call from her team the next day was a nice touch.
Had a weird stomach issue for weeks. Saw Dr. Sakuntala Mitra at Manipal. Straight to the point, no fluff. Asked the right questions, ordered the right tests. Figured it out. Got meds. Feeling better now. What more do you want?
I went in for what I thought was just a bad cough. The waiting area was packed, so I was a bit annoyed. Dr. Mitra, though, didn't rush. She listened to my lungs, asked about my work stress, my sleep, things I wouldn't have connected. She remembered a small detail I'd mentioned about heartburn months prior. That led her to suspect it wasn't just a chest infection but a reflux issue aggravating everything. She was right. The treatment plan worked. It felt like she was solving a puzzle, with me as the whole picture, not just the coughing piece.