Patient Experience
I'd been to a couple of doctors about this constant fatigue and stomach pain, and everyone said it was just stress. Dr. Sanjoy Biswas was the first one who actually listened. He asked a lot of questions I hadn't been asked before and ordered some specific tests. Turns out it was a tricky thyroid issue that was messing with everything else. He explained it all on a notepad, drawing little diagrams. I'm on treatment now and finally feel like myself. He figured out what others missed.
Had to get a small cyst removed. Honestly, I was pretty nervous about the whole thing, even though everyone said it was routine. Dr. Biswas and his team at Apollo Kolkata made it so straightforward. The procedure itself was quick, and he checked in the next day, which I really didn't expect. The whole experience was just... calm. No drama, no fuss. Sometimes simple is good.
The clinic was running a bit behind that day, I remember waiting a while. But you know what? It didn't bother me much because the nurse at the front desk was so kind and kept me updated. The place itself at Apollo is clean and quiet, which helps when you're feeling anxious. By the time I saw Dr. Biswas, I was more relaxed than I thought I'd be. The whole team there just works well together.
What stuck with me most about Dr. Biswas was how he talked to my elderly father. My dad gets confused easily and is hard of hearing. The doctor didn't rush him. He sat down, looked right at him, and explained things in the simplest terms, without talking down to him. He made sure Dad understood each step before moving on. You could see my father's shoulders just drop—he felt safe. That kind of patience is rare.