Patient Experience
My 8-year-old son had a fever that just wouldn't break, and we were really scared. Dr. Shila Mitra at Apollo Kolkata was so calm with him, explained everything in a way he could understand, and didn't just throw antibiotics at us. She took the time to figure out it was a viral thing and gave us a clear plan. The wait was long, but she made us feel like we were her only patients that day.
When my elderly father was admitted, Dr. Mitra was the one who actually called me directly to explain his condition in plain Bengali, not just medical jargon. She didn't sugarcoat things, but she laid out the options clearly and answered every single one of my panicked questions, even the silly ones. It made a horrible situation feel manageable because we finally understood what was happening.
Had a weird stomach issue for weeks. Saw Dr. Mitra. She listened, ran the right tests, fixed it. No fuss. Would go back.
I'd been feeling run-down for months—just tired all the time, headaches, the works. My local doc kept saying it was stress. I finally booked an appointment with Dr. Shila Mitra at Apollo, expecting another quick check. Instead, she spent nearly 45 minutes with me, asking questions about everything from my sleep to my diet. She remembered a detail I'd mentioned offhand about some joint pain. Ordered a specific blood test my old doctor never did. Turns out, it was a vitamin deficiency that was easily fixed. She didn't just treat a symptom; she actually found the root cause. The hospital itself was busy, parking was a nightmare, but her approach made all the difference.