Patient Experience
I'd been to a couple of doctors about this persistent fatigue and stomach pain. They said it was stress. Dr. Roy actually listened to everything, even the stuff I thought was irrelevant. He ordered some specific tests others hadn't, and it turned out to be a tricky thyroid issue combined with a mild ulcer. He explained the link between the two in a way that finally made sense. I'm on the right treatment now, and I feel like myself again.
Had to get a cyst removed from my back. Honestly, I was nervous at first, but Dr. Roy talked me through the whole thing in the room. The procedure itself was over before I knew it. He even joked about the awful hospital coffee while he was stitching me up. The scar is healing really cleanly. It was just a simple thing, but it didn't feel like a big production.
The parking at Apollo was a nightmare that day, completely full. By the time I got to the clinic, I was pretty flustered. The lady at the front desk saw it and was really calm, helped me get sorted quickly. The whole place felt quiet and clean, which helped me settle down. Even the nurse who took my vitals was gentle and chatted about the weather. It made the wait for Dr. Roy much easier.
What I remember most is how he sat down. My mother was the patient, and she was scared. Dr. Roy pulled up a chair, looked right at her, and just asked, 'What's worrying you the most today?' He didn't rush her answer. He explained her arthritis options using her own cooking as an analogy. She left feeling heard, not just diagnosed. That meant everything to us.