Patient Experience
My mom was admitted to Apollo Kolkata last month. Honestly, we were all pretty scared. Dr. Ganguly was the one who actually sat us down in the family room and drew a diagram on a notepad to explain what was happening with her blood pressure. He didn't just talk to us, he listened. He gave us his direct number for the night shift nurse, which meant we could actually sleep. That kind of clear communication took a huge weight off our shoulders.
I've been seeing Dr. Ganguly for my diabetes and general check-ups for almost eight years now. He remembers things. He'll ask about my knee from two visits ago, or if I finally took that trip to Darjeeling. It's not just about the prescriptions; it's that he knows my history and I trust his judgment completely. When my sugar levels spiked last year, he adjusted my meds slowly and carefully, explaining each step. You don't find that kind of consistent, thoughtful care everywhere.
Look, I needed a doctor to sort out some ongoing stomach issues. Friend recommended Dr. Ganguly. The wait at Apollo was a bit long, I won't lie. But once I got in, he was straight to the point. Asked the right questions, didn't waste my time. Ordered the necessary tests, explained them in plain Bengali. Got a clear plan by the end of the visit. Fixed me up. That's what I wanted.
It started with just feeling run-down all the time. I went to Dr. Ganguly as a new patient. The first thing he did was look over my old files from another city, really studying them. He noticed a pattern in my blood work over the years that everyone else had missed. He said, 'We need to look at this differently,' and ordered a specific thyroid panel. Turns out, it was a mild but chronic thyroid issue. The treatment was simple, but finding it wasn't. He called me himself with the results instead of having a secretary do it. I've felt like a new person for six months now.