Patient Experience

My 3-day-old grandson was rushed to...
Jun 25, 2025

My 3-day-old grandson was rushed to Dr. Poonam with a congenital diaphragmatic hernia—we were terrified. She calmly explained the delicate surgery, stayed late to monitor him post-op, and even called us at midnight with updates. Today he's breathing normally, and we credit her steady hands and compassionate heart for saving his life.

As a 72-year-old grandfather accompanying my...
Jun 10, 2025

As a 72-year-old grandfather accompanying my 8-year-old for his appendectomy, I was struck by how Dr. Vaze included me in discussions. She used simple analogies ('like fixing a tiny balloon') and checked my blood pressure when I looked anxious. Her holistic care embraced the whole family, not just the patient. (Patient of Dr. Guha)

Our toddler swallowed a button battery—every...
Aug 14, 2025

Our toddler swallowed a button battery—every second counted. Dr. Poonam’s team moved like lightning: within an hour, she’d performed an endoscopic removal and sketched diagrams to show us how the damage was contained. Her urgency and clarity turned our panic into relief. (Patient of Dr. Guha)

Routine umbilical hernia repair for our...
Aug 27, 2025

Routine umbilical hernia repair for our 6-year-old felt daunting until Dr. Poonam involved her in choosing the bandage color ('glittery purple!'). The surgery was flawless, and she followed up with a video call to show our daughter her own 'superhero scar.' Pure magic. (Patient of Dr. Guha)

A complex Hirschsprung's disease case had...
Jun 16, 2025

A complex Hirschsprung's disease case had us seeking multiple opinions. Dr. Vaze spent two hours mapping out the pull-through surgery using clay models, highlighting risks without sugarcoating. Her innovative approach and raw honesty built trust we’d never found elsewhere. (Patient of Dr. Guha)

Post-surgery follow-up for my son’s pyloric...
May 12, 2025

Post-surgery follow-up for my son’s pyloric stenosis felt rushed elsewhere—but not with Dr. Poonam. She knelt to his eye level, let him play with her stethoscope, and spotted subtle feeding issues we’d missed. She doesn’t just heal; she anticipates. (Patient of Dr. Guha)

Emergency intussusception at 2 AM—Dr. Vaze...
Sep 24, 2025

Emergency intussusception at 2 AM—Dr. Vaze arrived in crumpled scrubs, eyes sharp with focus. She guided us through air enema options while soothing our screaming infant. Her ability to balance medical precision with emotional warmth is a rare gift. (Patient of Dr. Guha)

Our teen needed an orchidopexy and...
Jul 26, 2025

Our teen needed an orchidopexy and was mortified. Dr. Poonam disarmed him with jokes about 'relocating a shy traveler,' scheduled appointments after school hours, and texted him recovery memes. She turned embarrassment into empowerment. (Patient of Dr. Guha)

Elderly aunt with dementia accompanied us...
Jun 03, 2025

Elderly aunt with dementia accompanied us for our newborn’s cleft lip consultation. Dr. Vaze noticed her confusion and gently included her by asking to 'guard the baby’s teddy.' Small gestures that made everyone feel seen. (Patient of Dr. Guha)

Routine hydrocele surgery turned complex when...
May 27, 2025

Routine hydrocele surgery turned complex when adhesions were found. Instead of panicking, Dr. Poonam narrated each step aloud like a story ('Now we’re untangling spaghetti!'). Her calm improvisation made a scary situation feel controlled. (Patient of Dr. Guha)

Follow-up for a liver transplant child:...
Jun 04, 2025

Follow-up for a liver transplant child: Dr. Vaze remembered his fear of beeping machines and brought a silent wireless monitor. She reviews growth charts like an artist—noting patterns we’d overlook. Consistent, personalized excellence. (Patient of Dr. Guha)

Foreign body aspiration in a 4-year-old—Dr....
Jul 16, 2025

Foreign body aspiration in a 4-year-old—Dr. Poonam’s team performed bronchoscopy while she held my hand, explaining each sound from the OR. She later mailed us a 'bravery certificate' signed by the entire staff. Care that extends beyond the hospital walls. (Patient of Dr. Guha)

Cholecystectomy in an adolescent with special...
May 19, 2025

Cholecystectomy in an adolescent with special needs: Dr. Vaze used picture cards and practiced with dolls for weeks pre-surgery. On the day, she played his favorite music in the OR. Medicine tailored to the soul, not just the body. (Patient of Dr. Guha)

Our newborn’s gastroschisis repair felt like...
May 21, 2025

Our newborn’s gastroschisis repair felt like a marathon. Dr. Poonam celebrated small victories with us—first successful feed, weight gain milestones—and cried when we finally took him home. She invests not just skill, but her whole heart. (Patient of Dr. Guha)

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VO-284, Eldeco Centre 110017