Patient Experience

My 82-year-old father was admitted with...
Sep 23, 2025

My 82-year-old father was admitted with septic shock, and Dr. Santanu Basak's calm precision felt like watching a master conductor during a storm. He explained every medication change in Bengali, making us feel included in his care—turning our panic into partnership.

When my 7-year-old daughter developed severe...
Jul 06, 2025

When my 7-year-old daughter developed severe pneumonia after dengue, Dr. Basak stayed by her bedside all night. He'd lower his mask to show her a smile before adjusting ventilators, blending medical rigor with tenderness that made her call him 'Uncle Doctor'. (Patient of Dr. Basak)

Rushed in after a car crash...
Jul 06, 2025

Rushed in after a car crash with multiple fractures and internal bleeding, I remember Dr. Basak's voice cutting through the chaos: 'Your spleen can be saved.' Three weeks later, I walked out intact—his refusal to take shortcuts changed everything. (Patient of Dr. Basak)

As a hypochondriac visiting for a...
May 14, 2025

As a hypochondriac visiting for a routine cardiac checkup, I expected dismissal. Instead, Dr. Basak spent 20 minutes explaining how anxiety mimics arrhythmia, then emailed me a diagram. He treated my fear as seriously as any disease. (Patient of Dr. Basak)

Post-bypass, my husband developed a rare...
Aug 15, 2025

Post-bypass, my husband developed a rare infection. Dr. Basak collaborated with specialists in Germany via midnight calls, once sketching treatment options on a napkin. His global approach felt like having a medical diplomat on our side. (Patient of Dr. Basak)

My toddler swallowed a button battery—the...
Aug 03, 2025

My toddler swallowed a button battery—the ER team froze, but Dr. Basak strode in humming a nursery rhyme while prepping emergency scopes. His calmness was a contagion we desperately needed. (Patient of Dr. Basak)

Following my mother's stroke rehab, Dr....
Jun 18, 2025

Following my mother's stroke rehab, Dr. Basak noticed her medication caused depression. He personally called her psychiatrist to recalibrate dosages, bridging specialties like they were neighbors chatting over tea. (Patient of Dr. Basak)

Admitted with acute pancreatitis, I overheard...
Jun 28, 2025

Admitted with acute pancreatitis, I overheard Dr. Basak arguing with administrators to approve a costly enzyme blocker. 'This isn't a luxury,' he said, 'it's someone's ability to eat without pain.' He fought bureaucracy like a warrior. (Patient of Dr. Basak)

During Kolkata's cyclone, my asthmatic wife...
Aug 06, 2025

During Kolkata's cyclone, my asthmatic wife struggled to breathe. Dr. Basak video-called us through a power outage, guiding her inhaler technique by flashlight. Technology became his stethoscope that night. (Patient of Dr. Basak)

My brother's rabies scare turned out...
May 27, 2025

My brother's rabies scare turned out to be a panic attack, but Dr. Basak tested him thoroughly anyway. 'Better to waste time than miss a life,' he said, wiping our family's shame with grace. (Patient of Dr. Basak)

Post-COVID, my oxygen levels kept dipping...
Sep 10, 2025

Post-COVID, my oxygen levels kept dipping at home. Dr. Basak lent me a hospital pulse oximeter for a week, texting daily check-ins. His trust felt more healing than the device. (Patient of Dr. Basak)

Watching him calm a delirious elderly...
Jun 29, 2025

Watching him calm a delirious elderly patient by discussing Rabindranath Tagore's poetry, I realized Dr. Basak doesn't just treat organs—he treats souls wearing skin. (Patient of Dr. Basak)

After my complex gallbladder surgery, he...
Sep 03, 2025

After my complex gallbladder surgery, he drew the incision site on my chart with green marker. 'So you remember where the magic happened,' he joked, turning fear into curiosity. (Patient of Dr. Basak)

My niece flew from Dubai for...
Jun 14, 2025

My niece flew from Dubai for his second opinion on her rare autoimmune disorder. Dr. Basak cross-referenced her tests with journal articles in real-time, proving expertise needs no passport. (Patient of Dr. Basak)

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VO-284, Eldeco Centre 110017