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Patient Experience
My 82-year-old father was rushed to Manipal with acute kidney injury after a severe UTI. Dr. Smartya Pulai not only stabilized him within hours but explained everything to our family with such patience. She adjusted his medications perfectly for his age and other conditions. Three months later, he's gardening again!
As a new mom, I panicked when my 6-month-old showed signs of kidney reflux. Dr. Pulai was incredibly gentle with my baby and walked me through every step of the non-surgical treatment plan. Her calm demeanor made all the difference during those scary first visits.
Came in for what I thought was a routine hypertension follow-up. Dr. Pulai noticed subtle changes in my creatinine levels that others had missed for years. Her early intervention probably saved me from dialysis down the road - she's unbelievably thorough!
Emergency dialysis at 2 AM - Dr. Pulai was there within 20 minutes of being called. She managed my septic shock with incredible competence while keeping my terrified wife updated every 15 minutes. This doctor works miracles under pressure.
Underwent a complex kidney transplant under Dr. Pulai's care. What impressed me most was how she coordinated with multiple specialists and still made me feel like I was her only patient. Her surgical precision is matched only by her bedside manner.
Follow-up visit after my renal biopsy was supposed to be quick, but Dr. Pulai spent 45 minutes explaining the results in simple terms and drawing diagrams. She never makes you feel rushed, even with a packed waiting room.
My teenage daughter was diagnosed with IgA nephropathy and was terrified. Dr. Pulai spoke directly to her, not just to us parents, and made her feel empowered about managing her condition. She's a rare doctor who connects with young patients.
Transferred my care to Dr. Pulai after disappointing experiences elsewhere. She reviewed my decade-long medical history in one sitting and spotted patterns three other nephrologists had missed. Her diagnostic skills are extraordinary.
Post-operative care for my kidney stone removal was exceptional. Dr. Pulai called me personally the evening after surgery to check on my pain levels and adjusted my medication remotely. Who does that anymore?
Watched Dr. Pulai handle a difficult family meeting with grace when the prognosis wasn't good. She was honest yet compassionate, giving the family space to process while offering clear next steps. Medical expertise meets human understanding.
Came from another state specifically for Dr. Pulai's opinion on my rare renal condition. She consulted international colleagues overnight and had a treatment plan ready by morning. Her global network and willingness to collaborate are impressive.
My husband's follow-up visits always feel like conversations with a wise friend who happens to be a medical genius. Dr. Pulai remembers personal details from six months prior and asks about our grandchildren by name.
Emergency renal colic attack on a holiday weekend - Dr. Pulai answered my panicked call herself, guided me through first steps, and met me at the hospital. She literally came in from family dinner to treat me.
As a medical student observing, I was amazed by how Dr. Pulai explains complex nephrology concepts to patients using everyday analogies. She turns frightened patients into informed partners in their care.
After years of unsuccessful treatments elsewhere for my chronic kidney disease, Dr. Pulai's innovative approach finally got my numbers stable. She combines cutting-edge science with old-fashioned patient care perfectly.