Patient Experience

At 78, I'd nearly given up...
Jun 01, 2025

At 78, I'd nearly given up on reading due to cataracts clouding both eyes. Dr. Sugato Pal not only performed sequential surgeries with remarkable precision but explained each step in Bengali, putting my anxious family at ease. Six months later, I'm threading needles again!

Our 5-year-old was terrified of doctors...
Aug 31, 2025

Our 5-year-old was terrified of doctors until Dr. Pal knelt to her eye level with a light-up toy. His magical way with children turned a feared dilation exam into a game, we left with accurate astigmatism diagnosis and a smiling child clutching dinosaur stickers.

Emergency corneal ulcer on a Sunday...
Aug 09, 2025

Emergency corneal ulcer on a Sunday evening, I thought I'd lose my eye. Dr. Pal rushed to Manipal Hospital within 20 minutes of our call, his calm demeanor stabilizing my panic while his swift intervention saved my vision. True heroism beyond clinic hours.

Routine glaucoma checkup turned into a...
Jul 01, 2025

Routine glaucoma checkup turned into a life-altering conversation when Dr. Pal noticed subtle field changes others had missed for years. His persistent monitoring and personalized drop regimen have preserved what I now realize is priceless vision.

Complex retinal detachment repair that three...
Aug 19, 2025

Complex retinal detachment repair that three surgeons had deemed too risky. Dr. Pal's innovative approach using micro-incisional vitrectomy gave me back not just sight but hope, the detailed post-op drawings he made for my caregiver were incredibly thoughtful.

Follow-up after diabetic retinopathy treatment: Instead...
Jul 23, 2025

Follow-up after diabetic retinopathy treatment: Instead of just scanning reports, Dr. Pal spent 15 minutes teaching me how to recognize early warning signs using everyday analogies. He doesn't just treat eyes, he educates patients for lifelong health.

Teenage son with sudden vision loss...
May 27, 2025

Teenage son with sudden vision loss during exams. Dr. Pal diagnosed computer vision syndrome but also uncovered underlying dry eye disease exacerbated by stress. His holistic approach included ergonomic advice and mindfulness techniques alongside treatment.

80-year-old mother with macular degeneration: Dr....
May 09, 2025

80-year-old mother with macular degeneration: Dr. Pal's compassionate honesty about treatment limitations while emphasizing low-vision aids transformed her despair into adaptation. His staff even taught her audio book navigation, care beyond clinical duty.

Occupational injury with metal shard embedded...
Aug 21, 2025

Occupational injury with metal shard embedded in cornea. Dr. Pal's steady hands removed it without scarring while cracking jokes about the 'unwanted souvenir.' His ability to blend expertise with humor made a traumatic experience bearable.

Second opinion for congenital cataract in...
Jun 17, 2025

Second opinion for congenital cataract in newborn, where others saw complexity, Dr. Pal saw opportunity. His detailed surgical plan included parental training for post-op care, turning overwhelmed parents into confident caregivers.

Chronic dry eye patient dismissed elsewhere:...
Jul 12, 2025

Chronic dry eye patient dismissed elsewhere: Dr. Pal identified meibomian gland dysfunction through advanced imaging and created a phased treatment plan. His 'let's solve this together' attitude made me feel like an active partner in healing.

Sudden color vision distortion after medication...
Jul 28, 2025

Sudden color vision distortion after medication change. Dr. Pal correlated it with drug side effects within minutes, coordinating with my cardiologist to adjust prescriptions. His cross-specialty awareness prevented potential long-term damage.

Post-LASIK follow-up during monsoon: Dr. Pal...
Jun 07, 2025

Post-LASIK follow-up during monsoon: Dr. Pal personally called to warn about allergy risks and preemptively prescribed protective drops. This proactive care prevented what could have been a painful inflammatory episode.

Rare optic nerve inflammation case: Dr....
May 15, 2025

Rare optic nerve inflammation case: Dr. Pal's systematic diagnostic approach involved collaborating with neurologists, yet he remained the clear coordinator of my care. His detailed case notes became valuable references for all specialists involved.

Foreign tourist with acute angle-closure glaucoma...
Jul 11, 2025

Foreign tourist with acute angle-closure glaucoma attack while visiting Kolkata. Dr. Pal arranged emergency laser iridotomy within hours, then provided multilingual instructions for continued care back home, exceptional competence with global compassion.

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Location

VO-284, Eldeco Centre 110017