Patient Experience
As a 72-year-old grandfather accompanying my 8-year-old for his appendectomy, I was struck by how Dr. Vaze included me in discussions. She used simple analogies ('like fixing a tiny balloon') and checked my blood pressure when I looked anxious. Her holistic care embraced the whole family, not just the patient. (Patient of Dr. Guha)
Our toddler swallowed a button battery—every second counted. Dr. Poonam’s team moved like lightning: within an hour, she’d performed an endoscopic removal and sketched diagrams to show us how the damage was contained. Her urgency and clarity turned our panic into relief. (Patient of Dr. Guha)
Routine umbilical hernia repair for our 6-year-old felt daunting until Dr. Poonam involved her in choosing the bandage color ('glittery purple!'). The surgery was flawless, and she followed up with a video call to show our daughter her own 'superhero scar.' Pure magic. (Patient of Dr. Guha)
A complex Hirschsprung's disease case had us seeking multiple opinions. Dr. Vaze spent two hours mapping out the pull-through surgery using clay models, highlighting risks without sugarcoating. Her innovative approach and raw honesty built trust we’d never found elsewhere. (Patient of Dr. Guha)
Post-surgery follow-up for my son’s pyloric stenosis felt rushed elsewhere—but not with Dr. Poonam. She knelt to his eye level, let him play with her stethoscope, and spotted subtle feeding issues we’d missed. She doesn’t just heal; she anticipates. (Patient of Dr. Guha)
Emergency intussusception at 2 AM—Dr. Vaze arrived in crumpled scrubs, eyes sharp with focus. She guided us through air enema options while soothing our screaming infant. Her ability to balance medical precision with emotional warmth is a rare gift. (Patient of Dr. Guha)
Our teen needed an orchidopexy and was mortified. Dr. Poonam disarmed him with jokes about 'relocating a shy traveler,' scheduled appointments after school hours, and texted him recovery memes. She turned embarrassment into empowerment. (Patient of Dr. Guha)
Elderly aunt with dementia accompanied us for our newborn’s cleft lip consultation. Dr. Vaze noticed her confusion and gently included her by asking to 'guard the baby’s teddy.' Small gestures that made everyone feel seen. (Patient of Dr. Guha)
Routine hydrocele surgery turned complex when adhesions were found. Instead of panicking, Dr. Poonam narrated each step aloud like a story ('Now we’re untangling spaghetti!'). Her calm improvisation made a scary situation feel controlled. (Patient of Dr. Guha)
Follow-up for a liver transplant child: Dr. Vaze remembered his fear of beeping machines and brought a silent wireless monitor. She reviews growth charts like an artist—noting patterns we’d overlook. Consistent, personalized excellence. (Patient of Dr. Guha)
Foreign body aspiration in a 4-year-old—Dr. Poonam’s team performed bronchoscopy while she held my hand, explaining each sound from the OR. She later mailed us a 'bravery certificate' signed by the entire staff. Care that extends beyond the hospital walls. (Patient of Dr. Guha)
Cholecystectomy in an adolescent with special needs: Dr. Vaze used picture cards and practiced with dolls for weeks pre-surgery. On the day, she played his favorite music in the OR. Medicine tailored to the soul, not just the body. (Patient of Dr. Guha)
Our newborn’s gastroschisis repair felt like a marathon. Dr. Poonam celebrated small victories with us—first successful feed, weight gain milestones—and cried when we finally took him home. She invests not just skill, but her whole heart. (Patient of Dr. Guha)
As a 72-year-old retired schoolteacher with rare pulmonary alveolar proteinosis, I'd exhausted hope after multiple failed treatments. Dr. Chakraborty pioneered a customized whole-lung lavage protocol using precise temperature-controlled saline that finally cleared my lungs. His innovative approach gave me back my ability to tend my garden without gasping.
My 8-year-old daughter, a competitive swimmer, developed mysterious exercise-induced bronchospasms that baffled other specialists. Dr. Chakraborty discovered she had vocal cord dysfunction mimicking asthma and created a unique breathing retraining program using musical rhythm techniques. She's now back to winning medals with controlled breathing patterns. (Patient of Dr. Chakraborty)
During Kolkata's severe air pollution crisis, my 45-year-old husband collapsed with acute hypersensitivity pneumonitis from fungal spores in our new apartment. Dr. Chakraborty raced against time, performing emergency bronchoscopy with cryotherapy to remove the inflammatory debris. His swift action prevented permanent lung scarring. (Patient of Dr. Chakraborty)
As a 28-year-old software engineer with cystic fibrosis, I faced declining lung function until Dr. Chakraborty implemented a novel vibration vest therapy combined with targeted nebulization. He customized the frequency settings to my specific lung resonance, improving my FEV1 by 40% in three months - something I never thought possible. (Patient of Dr. Chakraborty)
My 60-year-old mother, a former textile worker, suffered from advanced silicosis and refused treatment until Dr. Chakraborty connected with her through her love of poetry. He incorporated breathing exercises into recitation therapy, making her rehabilitation feel like artistic expression rather than medical treatment. (Patient of Dr. Chakraborty)
When my 16-year-old son developed life-threatening pneumothorax during his basketball championship, Dr. Chakraborty performed emergency needle aspiration right on the court sidelines. His calm presence and immediate intervention saved the game and my son's lung from collapsing completely. (Patient of Dr. Chakraborty)
As a 33-year-old pregnant woman diagnosed with lymphangioleiomyomatosis, I was told I'd need to terminate my pregnancy. Dr. Chakraborty created a revolutionary progesterone-based treatment plan that stabilized my lung function throughout pregnancy. I now have a healthy baby and managed condition. (Patient of Dr. Chakraborty)