Patient Experience
I'd been to a couple of doctors for this nagging fatigue and joint pain, everyone just said it was stress. Dr. Amita actually listened, asked a bunch of questions I hadn't been asked before, and ordered some specific tests. Turns out it was something pretty rare—Lupus. She explained it all to me and my husband without making us feel stupid, and we finally have a treatment plan that's working. She didn't give up when it got complicated.
Had to get a minor cyst removed. Honestly, I was nervous about any kind of surgery, even a small one. The whole thing at Apollo was so straightforward. Dr. Agarwal walked me through each step the day before, and the procedure itself was quick. I was in and out the same morning. The scar is healing really cleanly, too. It was just... easy, which is exactly what you want.
Parking at Apollo was a nightmare that day, completely full, so I was flustered by the time I got to the clinic. But the front desk lady was really calm and got me sorted quickly. The whole place just feels efficient and clean, which helps you relax. Even the nurse who took my vitals was chatting with me about the weather, took my mind off things. It makes a difference when the whole team is good.
What I remember most is how Dr. Agarwal talked to my elderly mother. She has trouble hearing, and some doctors just raise their voices. Dr. Agarwal sat right next to her, spoke clearly, and made sure she understood every part of her new diabetes management plan. She wasn't in a rush. You could tell she really sees the person, not just the chart.