Patient Experience
I was so scared going in for my first ever check-up. My hands were literally shaking. Dr. Mala Kumar just talked to me like a normal person, explained everything in simple words, and by the end I felt silly for being so nervous. She just has a really calm way about her.
My mother was admitted to Apollo Lucknow, and Dr. Kumar was in charge. What stood out was how she kept us, the family, in the loop. She'd call me directly after rounds, even just to say 'no major change, she's resting.' She never made us chase her down for updates, and that meant the world when we were all worried.
Had a weird stomach thing that wouldn't go away. Saw Dr. Mala Kumar at Apollo. Straight talk, no fluff. Got some tests, she called with the results herself, gave clear instructions. Fixed me up. Good doctor.
I'd been feeling run down for months, just off. My usual doc retired, so I booked with Dr. Kumar at Apollo Lucknow, though the parking lot was a nightmare that day. The wait wasn't too bad. She listened to my whole history, asked questions my old doctor never did, and actually connected some dots I hadn't. Ordered the right tests, figured it was a vitamin deficiency and a minor thyroid issue. Started treatment, and I'm finally feeling like myself again. It wasn't some dramatic illness, but she paid attention to the small stuff that makes a big difference in how you feel every day.