Patient Experience
I'd been to a couple of doctors with this weird fatigue and stomach pain, and they all said it was just stress. Dr. Gopaal was the first one who actually sat and listened to my whole history. He ordered some specific tests nobody else had thought of, and it turned out to be a pretty rare thyroid issue. He explained it to me in simple terms, drew a little diagram on his notepad. I felt heard for the first time in months.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but Dr. Gopaal made it feel like no big deal. The whole thing at Apollo was over in an hour. He checked in right after, and the nurse gave my wife clear instructions for the bandage. It healed up perfectly. Sometimes simple things just go right.
The waiting area at Apollo was actually calm, which helped. My dad was the patient, and the front desk lady saw he was struggling to stand. She got him a wheelchair right away without us even asking. When we saw Dr. Gopaal, his assistant had already pulled up all the old files. It felt like everyone was on the same page, which takes a load off your mind.
What I remember most is how Dr. Gopaal talked to my mother. She's elderly and gets confused. He didn't rush her. He knelt down so he was at eye level with her in the chair and asked about her garden to put her at ease before discussing her medication. That kind of patience is rare. You can tell he sees the person, not just the chart.