Patient Experience
I'd been to a couple of doctors for this nagging stomach pain and fatigue, and everyone just said it was stress. Dr. Sakshi was different. She actually sat and listened to everything, even the small stuff I thought was irrelevant. She ordered a specific test the others hadn't, and that's how we found the real issue. It wasn't simple, but she explained it in a way I could finally understand and laid out a clear plan. Felt like someone finally turned the lights on.
Had to get a small cyst removed. Honestly, I was pretty nervous about the whole thing—needles and all that. But Dr. Gagneja and her team at Apollo made it so straightforward. The procedure itself was over before I knew it. The best part was there were no surprises afterwards; the recovery was exactly as she said it would be. It was a relief to have something just go smoothly for once.
The parking at Apollo was a nightmare that day, completely full. I was already flustered when I got to Dr. Gagneja's clinic. But the lady at the front desk was so calm and got me sorted quickly. The whole place just felt organized, not chaotic. Even the nurse who took my vitals had a nice chat with me, which took my mind off things. It made a stressful start to the visit much better.
What I remember most is how Dr. Sakshi talked to my elderly mother. She didn't just talk to me. She got down to her eye level, spoke slowly and clearly, and checked in with her after every part of the explanation. You could see my mom relax because she felt heard, not just examined. That kind of patience and respect is rare.