Patient Experience
I'd been to a couple of doctors for this nagging pain and fatigue, and everyone just said it was stress. Dr. Sam Joel actually listened. I mean, really listened, and asked questions about things no one else had. He ordered some specific tests others hadn't thought of and figured out it was a tricky thyroid issue that was mimicking other problems. He explained it in a way that finally made sense. I'm on treatment now and feel like myself again.
Had to get a small cyst removed. Honestly, I was pretty nervous about the whole thing, even though everyone said it was simple. Dr. Sam Joel walked me through exactly what would happen, step by step, which calmed me down a lot. The procedure itself was quick, and he checked in right after. Recovery was exactly as he said it would be—no surprises. It was just a very straightforward, smooth experience from start to finish.
The hospital itself is nice and calm, which helps when you're anxious. But what stood out was the team. The front desk lady remembered my name when I came back for a follow-up, and the nurse who took my vitals was really kind and cracked a joke that made me smile. It felt like everyone was on the same page. Even when the parking lot was full and I was running late, they were understanding at reception.
What I'll remember most is how Dr. Sam Joel talks to you. He doesn't rush. He sits down, makes eye contact, and you feel like you're his only patient that day. When I got my diagnosis, I was scared, but he didn't just hand me a prescription. He drew a little diagram on his notepad to show me what was going on in my body. It felt like he was talking *with* me, not *at* me. That kind of respect means everything.