Patient Experience
As an 82-year-old with chronic actinic keratosis that multiple doctors dismissed as 'just old age spots,' Dr. Esra was the first to truly listen. During my routine checkup, she didn't just glance at my arms, she examined my entire sun-exposed history through a dermatoscope, explaining each lesion in Turkish with such patience that even my granddaughter understood. Her prescribed daylight photodynamic therapy at Medical Park Mersin was uncomfortable but transformative; the precancerous patches faded without scarring. What stays with me isn't just the clinical result, but how she held my trembling hands afterward and said, 'Your skin deserves care at every age.'
Our 4-year-old developed a bizarre, spreading rash after playing in the garden, what began as mosquito bites ballooned into angry welts overnight. The pediatric ER referred us to Dr. Esra Aslan Koyuncu as an emergency dermatology consult. While I was frantic, she knelt to eye-level with my son, showed him how her magnifying lamp worked like a 'superhero scanner,' and diagnosed phytophotodermatitis from lime juice interacting with sunlight. Her calm explanation about psoralens in citrus felt like a science lesson tailored for worried parents. The compound cream she formulated cleared the rash in three days, and she followed up with a cartoon-illustrated handout on plant safety for kids. We've since referred three families to her.
I sought Dr. Esra for what I thought was a routine acne follow-up, but she noticed a subtle, pearl-like nodule near my temple that had 'quietly changed shape' since my last visit. Her tone shifted gently from conversational to meticulously clinical, she documented it with total-body photography, performed a swift punch biopsy, and confirmed it was a rare Merkel cell carcinoma. The complexity of the Mohs micrographic surgery she coordinated involved a plastic surgeon and two frozen sections, but she explained each layer of decision-making like we were partners. Now, 18 months cancer-free with an invisible scar, I realize her diagnostic vigilance in a routine checkup literally saved my life.
After years of failed treatments for hidradenitis suppurativa Stage III, I arrived at Medical Park Mersin with draining fistulas and shattered confidence. Dr. Koyuncu designed a multi-phase approach: first controlling inflammation with biologic therapy, then performing wide-excision surgery in sensitive areas under general anesthesia. Post-op, she personally changed my dressings for two weeks, teaching my husband how to continue care with diagrams drawn on hospital napkins. At my six-month follow-up, she cried happy tears seeing me wear a sleeveless dress for the first time in a decade. Her blend of surgical precision and emotional intelligence turned a debilitating condition into a manageable journey, I've recommended her to online support groups globally.