Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach pain, and everyone just said it was stress. Dr. Amol Bhanushali was different. He actually listened, asked questions about things no one else had, and ordered some specific tests. Turns out it was a tricky thyroid issue affecting my gut. He explained it all on a notepad, drawing little diagrams. I felt heard for the first time in months, and we finally had a real plan.
Had to get a small cyst removed from my back. Honestly, I was nervous about any kind of surgery, even a minor one. But at Lilavati, the whole process was straightforward. Dr. Bhanushali's team explained each step, the procedure itself was quick, and I was in and out the same day. The follow-up was just a simple check-in call from his nurse. It was exactly what you hope for with something routineno drama, just done well.
The parking at Lilavati was a nightmare that day, completely full, which put me in a bad mood before my appointment. But once I got inside, the front desk people were really patient helping me reschedule my slot, and the nurse who took my vitals had a great sense of humor that calmed me down. By the time I saw Dr. Bhanushali, I was actually relaxed. It's funny how a good team can turn a frustrating start around.
What stuck with me about Dr. Bhanushali was how he talked to my elderly mother. He never rushed her. He pulled his chair closer, spoke clearly, and checked twice that she understood her new medication. He has this calm way about him that makes you feel like you're his only patient that day, even though you know the waiting room is packed. That kind of patience is rare.