Patient Experience
Had a persistent stomach issue for weeks. Went to Lilavati, saw Dr. Ballani. He asked clear questions, ordered the right tests, and gave me a straightforward diagnosis. The medication he prescribed worked. Parking at the hospital is always a challenge, but the consultation itself was efficient and effective. Got the problem solved.
I was quite nervous about my symptoms, but Dr. Ballani has a very calming way about him. He didn’t just look at the charts; he looked at me, asked how I was coping. His advice was clear and he checked that I understood everything. The whole process, from the front desk to the follow-up, was handled smoothly. I left feeling heard and well cared for.
At my age, one becomes rather accustomed to being rushed through appointments. My visit to Dr. Ballani was a different matter entirely. He listened with such patience to my rather long-winded account of my digestive troubles. The hospital itself is large and can feel a bit overwhelming, but in his consulting room, he made me feel quite at ease. He explained the course of treatment in simple terms and never made me feel like a bother. It’s a comfort to know there are still doctors who practice with such kindness.
Finally! After months of feeling run-down and dealing with vague aches, Dr. Ballani actually figured it out. I’d seen a couple of other doctors who just shrugged. He took a really thorough history, connected some dots I didn’t even see, and we have a real plan now. The relief is incredible. Yeah, the wait to get an appointment was a bit long, but it was completely worth it. He’s the real deal.