Patient Experience
Had a persistent stomach issue. Went to Lilavati. Dr. Shah saw me, asked clear questions, ordered the right tests. Got a diagnosis and a treatment plan that worked. No fuss. Efficient and effective. Parking was a hassle, but the consultation was worth it.
I was really scared before my appointment. I’d never had a proper check-up before and my mind was racing with all the things that could be wrong. The waiting area at Lilavati was busy and I almost left. But Dr. Shah was so calm. He didn't rush me, explained everything in simple words, and actually listened when I talked. I left feeling like a weight was off my shoulders. He made a scary thing feel normal.
One doesn't always expect such kindness in a big hospital. Dr. Shah has a very gentle way about him. He remembered small details from my last visit and asked about them. His advice was practical and he took the time to make sure I understood. It felt like being cared for by a wise family friend, not just a doctor.
Finally! After months of feeling run-down and seeing a couple of other doctors, I met Dr. Shah. He connected the dots others missed. He was so thorough, checking things I hadn't even mentioned. When he explained what was going on, I felt this huge wave of relieflike, okay, we have a real answer now. The whole team was great, but he’s the reason I’m finally on the mend. What a difference!