Patient Experience
I'd been to three other ENT specialists for this constant dizziness and ear pressure. They all said it was just allergies. Dr. Bapujee actually sat and listened to me describe the weird whooshing sound for a full ten minutes. He ordered a specific scan the others hadn't, and it turned out to be a rare vascular issue near my ear. He explained it with a simple diagram on his notepad. It wasn't a quick fix, but finally having a real answer and a plan made all the difference.
My kid needed grommets for recurrent ear infections. Honestly, I was more nervous than he was. The day of the procedure at Nanavati, the parking was a nightmare, but once we got inside, everything was straightforward. Dr. Bapujee was calm and quick. The whole thing took maybe 20 minutes. My son was grumpy from the anaesthesia afterwards, but by the next afternoon, he was back to normal. It just worked like it was supposed to.
The clinic at Nanavati is busy, so you do wait a bit, but it never feels chaotic. The nurses at the front desk remembered my name on my second visit, which was a nice touch. The room was clean and quiet. When Dr. Bapujee came in, he wasn't rushing. He even asked if the air conditioning was too cold. Small things, but they make you feel like a person, not just the next case file.
I've always been scared of doctors, especially anything involving my throat. Dr. Bapujee has this very quiet, steady way about him. When he had to do the scope, he talked me through every single step before he did it—'you'll feel a spray, now a little pressure'—and checked in constantly. He didn't make me feel silly for being anxious. It's the first time I left an ENT appointment without my heart racing.