Patient Experience
I'd been to a few doctors about this nagging stomach pain and fatigue, everyone said it was just stress. Dr. Chaitra Shetty actually listened, asked a bunch of different questions, and ordered some specific tests others hadn't. Turns out it was a tricky gallbladder issue that wasn't obvious. She explained the scan results to me in my own kitchen, using a cup and a spoon. I felt heard for the first time.
Needed a basic mole removal. Honestly, I was nervous about any kind of cut. Dr. Shetty was really straightforward about the whole thing at Medicover. The procedure itself was over in what felt like a few minutes, and she kept talking to me the whole time about Mumbai traffic to keep my mind off it. The follow-up was simple, and it healed up just fine. Sometimes simple is good.
Parking at Medicover was a nightmare that day, I was already flustered. But the front desk staff sorted me out quickly and the nurse who took my vitals was so calm. The whole place just felt clean and organized, which helped quiet my nerves before seeing the doctor. It made the visit less stressful than I expected.
My kid was really scared about getting stitches. Dr. Shetty didn't just talk to me; she got down on her level, showed her the tools first, and let her hold the stethoscope. She turned what could have been a traumatic scream-fest into something my daughter now brags about. That kind of patience with a frightened child is everything.