Patient Experience
I'd been to three other doctors for this nagging stomach pain and fatigue. Everyone said it was stress. Dr. Cheryl Marie D'souza actually listened to the whole, messy story, asked questions the others didn't, and ordered a specific test. Turns out it was a tricky parasite. She explained it in a way that finally made sense, and the treatment worked. She just didn't give up.
Had to get a small cyst removed. Honestly, I was more nervous about the hospital process than the cut. But Dr. D'souza's team at Lilavati had it down. In, out, clear instructions. The procedure itself was quick, and she checked in the next day personally. It was just... straightforward, which is exactly what you want for something routine.
Parking at Lilavati was a nightmare that day, I won't lie. But once I got inside, the difference was huge. The front desk staff saw I was flustered and helped me out. The nurse in Dr. D'souza's section was really kind, and the whole place felt calm and clean. It took the edge off a stressful visit.
Look, I'm a bad patient. I hate hospitals and I get snippy when I'm scared. When I came in with a bad fever, Dr. D'souza had this way about her. No fake cheer, just direct, calm talk. She sat down while explaining things, didn't rush me. She even joked about my terrible taste in movies to get my mind off the IV. Felt like talking to a very smart, no-nonsense friend.